Customer Service Week – Wednesday Hero

Georganne Mires at Colwick Travel in Dallas has been my travel agent for over twenty years. When my friends chide me about why I don’t have tons of money by booking my flights and hotels on Tripadvisor, Orbitz or Expedia, I just tell them a Georganne story.

“Assume you landed late at midnight in Columbus and your flight connection to Chicago has long gone. All the following morning flights have already been booked by passengers whose flights were canceled before you arrived. Can your travel a...