Customer Service Week—Monday Hero

Today is October 2nd. National Customer Service Week will be this week–October 2-6. Over the next five days, I will celebrate heroes who deliver over-the-top innovative service. And, I start with a master shoe repair person—David Cooper!

I took my beloved Lucchese boots to McMillan’s shoe repair store for new soles and heels. Leaving them in the hands of a stranger was no doubt like leaving your hand built, perfectly restored sports car with a new mechanic. When I returned a few days later, t...