I love my Nespresso machine

I've tried going caffeine free, and it just doesn't work for me. Coffee is necessary to my happiness.

I'm brutal on espresso machines. I'm too cheap to buy a really good, several-thousand dollar orgasmatron device, and yet I've broken/overused/abused so many of the things that I've spent enough to buy a commercial monster.

About a year ago, I took the Nespresso plunge. I thought, what the heck? It's only $350. Only! ha. Little did I know I was about to get sick and not be able to work so much. That seems like a fortune to me now! But anyway, I bought a Nespresso Citiz and fell in love!  

It's quiet, quick, clean – and the espresso is delicious.

There's only one small problem. I broke it. First, the milk frother just stopped working. I didn't do that! But then, I tried using a fake pod that you can refill in the pod compartment, and it didn't work. I think it must have bent something inside.

Anyway. About three weeks ago, I got a call from Nespresso customer service asking how everything was with my machine. They must have noticed that I stopped ordering pods. I told them about the milk frother and that I thought I'd broken the brewing part of the machine.

No problem! The customer service guy said, "I'm sending you a new frother right now and a loaner machine with a return box for yours. We'll fix it."

And that's what happened. Within a few days, a lovely machine just like mine showed up in a returnable UPS box and full postage. I've been using the loaner, and falling in love with the delicious Nespresso lattes all over again. I sound like a commercial.

I just got an email that my machine has been fixed, and they're extending the warranty another 6 months. This cost me nothing. Not even postage.

Some companies do it right. I love my Nespresso machine.