Dealing with Unhappy Clients: Top 10 Questions to Ask Yourself

Last month, one of my students messaged me with a question about dealing with unhappy clients: she wanted to know what she should do, because she had made a tiny mistake with a client (not related to the work itself that she’d been doing; it was simply the case of miscommunication), and her client as a result wanted to negate their contract.

Unfortunately, this kind of things happens to all of us (yes,

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