Product vs. Process

“Excellence is a continuous process and not an accident.”
~A. P. J. Abdul Kalam

If you have ever seen the TV show The Profit starring Marcus Lemonis, you are familiar with the methods used to take struggling businesses and make them highly successful ones.  He focuses on 3 parts of the business:  People, Processes and Product.  And, with good reason.

As humans, we are always so eager to get to the product – finished and ready to ship, view, consume or use – that the product is often flawed, i...