Issue 13: It Was Like an Episode of Fixer-Upper

This is how my town works. A couple issues back, in this very newsletter, I said the following:

My husband complained about a pothole the other day and I thought,
“We really need this app.”

And within, like, 5 minutes of pressing send on that puppy, Blacksburg’s community relations manager, Heather Browning, emails me. “Hey Melody, we have just what you need. It’s called At Your Request.”

Whoa. Mic drop.

Right away I filled out the online form to describe where the pothole was. I included my...