59: Find the tipping point in your research

I bet you’ve found yourself in this situation. You’re trying to get your head around the main user problem your new product is going to solve. The thing is, for every question you try to answer, several more questions arise.

The more I know, the less I understand1

On a recent product I was helping with, we were trying to make it easier for academics to exchange information with each other. “Simple,” everyone thought to begin with, “just use Dropbox.” And for some users sharing certain types...