Four Little Words

I’ve written a lot in this column about the failings of American business, but I neglected to point out that most of them stem from the demise of the “Ma and Pa” small business at the hands of Big Business, whether corporate-owned or corporate-controlled franchises. When individuals own their own businesses they are fully invested in them, both financially and emotionally. Not so, the wage slaves of the corporation. Middle managers seek only to please the home office, not the customers they s...