Reverse the Polarity

After working in retail for almost a year now, I've become drawn to those websites that are about bitter, awful customer experiences. I read Not Always Right and Clients from Hell daily. Each story I read confirms my belief that at least 60% of all customers are completely and utterly unaware that retail employees are human. They forget common courtesies like "please" and "thank you". They lose their temper and insult the staff, while we have to bite our tongues and offer our apologies about ...