5 Ways to Create a Work Experience that Mirrors Your Best Customer Experience

(Listen to our interview with Jeanne Meister in the episode of WorkHuman Radio, embedded at the top of this post.)

Job candidates and employees expect their workplace experience to resemble their experience with Amazon, Apple, or Netflix. And they have the power to provide instant feedback on their workplace experience, a growing phenomenon I call the “yelpification” of the workplace, where former, current, and prospective employees rate a company’s culture and management just as they rate a...