Trip Prep
Me, calling the awful customer service line from Bank of America about my trip:
Computer voice says: Please enter your card number followed by the pound sign.
XXXXXXX#
Please enter the last four digits of your social security numbers.
XXXXXXX#
Please enter the security code from the back of your card.
XXXXXX#
Please enter your billing zip code
XXXXX#
For security purposes, we need to verify the last few transactions on your card. Did you attempt to charge XXX on the Eurostar on xXX? A charge that was turned down?
Yes. (Which reminded me I needed to tell BofA I was going overseas, so they didn't keep turning down charges.)
Did you charge XXX at Chik-fil-A on XXX?
Don't remember the date, but probably. I say Yes.
Did you charge $XXX at Amazon.com on XXX?
Oh, geez. I probably charge something for e-books at Amazon daily, sometimes more than once in a day? You really expect me to remember what I charge at Amazon on any given days? Really? You
obviously don't understand readers. Voracious readers.
But I play the odds and say, Yes.
We're sorry. We can't help you at this time.
(Disconnect.)
Sigh. I call again. Go through the whole thing again. Finally, the computer asks me, What can we do for you today?
I need to tell you about a trip overseas I'm taking, so you don't turn down charges I make there thinking someone's stolen my card and using it in a foreign country.
Sorry. We can not help by phone. You need to go to our website or use our mobile app.
Call disconnects.
(Sigh.)
