Is Your Customer Service Accessible?

What if you were required to fill out an online form if wanted the phone number or address of an enterprise with whom you wanted to do business?  Let’s say you were driving to a meeting at their location and you needed to contact someone to let them know you were unavoidably detained.  You would have to pull over on the side of the road, fill out the online form, wait for a response, making you even later.  Sound ludicrous?  And, you probably already figured this blog is not about phone and m...