Empowerment … You Keep Using That Word

In today’s workplace, businesses are trying to do everything they can to wring the last bit of “engagement” out of their employees. Not that every business really understands what engagement means, but they know they want it. And they think they need it. And let’s face it, most employees say they want to feel connected to their work – to feel like they’re making a difference. Which, to them, is probably a form of engagement.

And yet, the numbers for overall employee engagement have pretty mu...