Shut Up and Listen

Do you know anyone who talks more than they listen? Someone who asks the same question over and over without ever hearing the answer?

While these types of behaviors are somewhat understandable—and unfortunately common—coming from my special needs daughter, I had to shake my head the other day when listening to a call-in radio show. More like I wanted to scream at the caller to shut up and listen.

The woman on the line had gone to the trouble to call in and sit on hold for who knows how long...