A Product Manager’s Love Note — It Changed Everything

It is not every day that you receive a love note. A person has to think you are pretty special to write a heartfelt message of appreciation and devotion. Who takes the time to do that these days? It is especially rare for people to profess their love for a software company. 

However, it is my belief that every company should aim for customer and employee love. I believe in this so strongly that I wrote a bold new book about the concept called Lovability. I wanted to share the positive effect...