Providing Customer Service

What first comes to mind when you think of providing customer service? Recently, I dealt with a company I’d been with for a couple of years. Due to a flaw in their programming, I was told I was exceeding the limits of our agreement. I pointed out that this had happened before, and that I had kept my end of the bargain, and was being called on the carpet for something I had no control over. Over the next four days, when I didn’t hear back from the company,  I sent followup emails. When I final...