You Need to Have The Heart of Hospitality to Create a 5-Star Hotel Experience

What transforms a hotel from a temporary location away from home into a five-star experience? If you ask most people, they would say the amenities or location. Micah Solomon and the hospitality experts he interviewed for the book The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, would disagree. While amenities and a good location can certainly help a hotel, these features don’t translate into a five-star experience. As the book explores, it’s a hotel’s “heart”...