Communication Zingers to Avoid in Your Presentations and Email

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In a presentation or an email, it’s typically not the big things but the small missteps that damage relationships—particularly when it comes to blocking receptivity. Of course, as the speaker or writer, you’re focused on substantive matters like strategy, structure, and facts. Yet think of all the recent political and business blow-ups caused by a single word or phrase that hit a raw nerve with the public.

You can’t afford NOT to be concerned with word choice and someone taking offense ove...