Kindle Issue Status
Amazon finally replied to my 3 or 4 submissions/requests for help at 4:45 this morning.
3 days after I first started reporting the problem and requesting them to fix it for people.
As far as getting everyone the update, they are reviewing it and will decide by Jan 7 whether or not to send it to everyone.
Sheesh.
As for the KCR? He/she said: "I looked at your account settings" and then displays a list of supported devices from my settings, and says: "The KCR is not on the list, so of course it doesn't work."
And I'm like, and reply, "So where are these settings? How do I change them? All my other books work on KCR, why doesn't this one?"
Don't just state the obvious. I'm asking them to fix it or tell me how to, there is NO, Zero, ZILCH documentation on how to do this and so much other stuff on KDP.
I also asked about the ToC issues, which they ignored in their response.
So, that was this morning, I am awaiting a reply. Who knows when they will get back to me.
So, again, I am very sorry for anyone having issues, but this is all in Amazon's hands.
Again, if you have the light fonts, you can ask Amazon to send you the newer versions that fix this problem. There are a couple steps, read my other blog posts to see how to do it.
T-A-G
3 days after I first started reporting the problem and requesting them to fix it for people.
As far as getting everyone the update, they are reviewing it and will decide by Jan 7 whether or not to send it to everyone.
Sheesh.
As for the KCR? He/she said: "I looked at your account settings" and then displays a list of supported devices from my settings, and says: "The KCR is not on the list, so of course it doesn't work."
And I'm like, and reply, "So where are these settings? How do I change them? All my other books work on KCR, why doesn't this one?"
Don't just state the obvious. I'm asking them to fix it or tell me how to, there is NO, Zero, ZILCH documentation on how to do this and so much other stuff on KDP.
I also asked about the ToC issues, which they ignored in their response.
So, that was this morning, I am awaiting a reply. Who knows when they will get back to me.
So, again, I am very sorry for anyone having issues, but this is all in Amazon's hands.
Again, if you have the light fonts, you can ask Amazon to send you the newer versions that fix this problem. There are a couple steps, read my other blog posts to see how to do it.
T-A-G
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