When you encounter formatting errors in your Microsoft Word formatted eBook that refuses to be fixed,this is what you should do:
1. Go nuclear with it i.e copy and paste the entire manuscript into Notepad to get rid of all the previous formatting.
2. Copy it from notepad.
3. Open a new Microsoft Word document and paste it there.
4. Save it now as a .doc file.
5. Reformat it to your taste, and go ahead to republish it.
Good luck and happy publishing.