The New Book “IT Innovation” Book Introduction Chapter 8 Run a Highly Innovative Digital Ready IT Organization

Experimentation: Running digital IT means innovation, customer-centricity, and proactive changes. Digital transformation represents a break from the past, with a high level of impact and complexity. It means IT has to experiment the better way to do things, encourage creativity because digital transformation efforts need to be undertaken as the means of getting to a defined different capability to accomplish a defined goal. Experient the better way to communicate and collaborate with business partners. Digital is the age of customers, experiment the new way to optimize customer experience. Assuming that every problem has multiple solutions and ask yourself and others for “three ways we might address the issue,” in order to push for multiple solutions via pulling the necessary resource. A digital organization is a living business in the relationship with its environments, customers, suppliers, and above all enhances and supports the creative human spirit via connecting, discovery, and experimentation.
Speed: Digital is about speed, lighter, but faster. The powerful technology and wisely usage of information can improve productivity, enforce collaboration, and innovate business solutions. However, in practice, even in the simplest organizations, the speed is not homogeneous across the enterprise; there are differences between “front office,” and “back office,” enterprises with multiple businesses and associated business models. So many organizations will have to “mix and match” at least two different speeds with appropriate management styles. IT plays a leading role in driving digitalization in the most advanced companies, hence, IT needs to focus on the fastest speed available, because that is where the main threat is to competitiveness, and the lightweight digital technologies do make IT nimble, ambidextrous, fast-responding, and adapt to changes.

Either running IT or managing the organization as a whole, being digitally ready goes beyond just applying the latest technologies or playing the trendy gadgets. IT management has to follow digital principles and take a structured approach to shifting from inside-out operation focus to outside-in customer-centric, and improve the overall maturity of the business. Follow us at: @Pearl_Zhu
Published on November 11, 2016 23:20
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