The HR Metric You’re Not Measuring (But Should Be)

New research suggests employee engagement may not tell the whole story of the employee experience at work.

For years, HR leaders and professionals have been laser-focused on measuring and improving employee engagement. In fact, Josh Bersin noted in a Forbes editorial that the roots of engagement surveys go all the way back to the late 1800s when Fredrick Taylor studied how people’s attitudes impacted their productivity in the steel industry.

And we’ve been focused on engagement for good reas...