How To Explain Your Screw-Up Without Making Excuses

Excuses, explanations, apologies—they're all different things. Here's when (and how) to use each of them the next time you mess up at work.

Excuses, explanations, apologies—they're all different things. Here's when (and how) to use each of them the next time you mess up at work.

You just dropped the ball. But, here's the thing you want everybody to know: It absolutely wasn't all your fault.

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