Is There a Value to Complaining

In this week’s spotlight I would like to address the issue of complaining. If you stop for a moment and think about it, we all have complaints. Perhaps as the election approaches, your complaints are about the nature of this presidential campaign and the intolerable low among our so-called leaders that we have seen this cycle. Or perhaps you find the drivers in traffic to be numbskulls or nincompoops that are always making your daily commute a nightmare. Maybe you just experienced horrible service at a diner or retail outlet and that has you thinking about complaining to management. And—I ...