How do you avoid bottlenecks in your business?

How do you avoid bottlenecks in your business? Don’t design it as a bottle.
All the fastest growing businesses aren’t designed as bottles. They’re designed as plumbing systems. Take Grab (formerly GrabTaxi) as an example – Malaysia’s four-year-old ride-sharing startup just raised another $750 million this week, at a valuation of over $2 billion.
The company began after Tan Hooi Ling and her co-founder, Anthony Tan, were runners up of Harvard Business School’s Business Plan Contest in 2011 wit...