What You Say Before You Say a Word

Last week, I wrote about what I believe is the key to effective problem-solving. In fact, I called it solving the problem before the problem. That key is attitude. I believe that a positive attitude in the face of a problem affects how you approach it, which can set you up for a positive solution.Today, to continue the conversation, I want to discuss another area where attitude makes a huge difference: communication.As a communicator, I spend a lot of time thinking about what I’m going to say...