Scanners Live In Vain

For the latest chapter in my scanning saga, I purchased Nuance Omnipage 18, a highly recommended OCR product.

So far this has worked about as well as everything else I've done to try to scan in documents. That is to say, not at all.

Here my problems are simpler, and seemingly insoluble.

First problem: I can't install the software. It goes through the involved installation procedure, tells me it has installed successfully, then nothing. No icon on the desktop, no entry on the list of installed programs, zero.

There's more to the story, of course, including a blown install, a messed up email address (mine, mea culpa) and much fooling with the stuff. All to no avail.

Okay, time to call tech support == and that leads me to the next problem. After playing ring-around-the-rosy on the web site several times, I still can't find the tech support number. Everything seems to indicate there is one, but I can find no trace of it on Nuance's pretty but seemingly useless web site.

As I say Nuance comes highly recommended, but if you can't install the program it's useless.

Now all I've got to do is figure out how to send the damn thing back for a refund. And I'm still without OCR software.

--RC