Amazing Business Radio: Bob Thompson

Bob Thompson Talks About

How to Improve Customer Loyalty

Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his latest book, “Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies.” Bob also shares some best practices for customer service and what is necessary to ensure a successful customer service strategy. If you want to create more customer loyalty (and who doesn’t), you can’t miss this episode!

Click here to listen and subscribe to Amazing Business Radio on iTunes.

“You have to hire the right talent to begin with, but then you have to equip them, empower them, and train them.” – Bob Thompson

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