Following Up When People Fail to Do What They Say

The client doesn’t return your call. The doctor’s office forgets to call with the test results. A colleague never makes the introduction she promised. Your neighbor fails to return the item he borrowed. If it happens once, a gentle reminder works well with most people. But if these procrastinators have made empty promises a habit, then you’ll need to be more proactive in following up to get action.

Here’s how:

Congratulate Them

If you’re dealing with a prospect who has told you they would...