The other kind of harm

Pop culture is enamored with the Bond villian, the psycho, the truly evil character intent on destruction.

It lets us off the hook, because it makes it easy to see that bad guys are other people.

But most of the stuff that goes wrong, much of the organizational breakdown, the unfixed problems and the help not given, ends up happening because the system lets it happen. It happens because a boss isn't focusing, or priorities are confused, or people in a meeting somewhere couldn't find the guts to challenge the status quo.

What we choose not to do matters.