"All I do is work here"

Over the past few months, I've had quite a few interactions with several people who work at a (previously great) brand.

One person will email to ask me for a favor or a connection, and I'll point out that just yesterday, I got three emails, all spam, from three different people at the organization either selling me something irrelevant or sending me a press release I didn't ask for.  And the unsubscribe button doesn't work. And I've unsubscribed ten times before. When I pointed this out, he said,