Customer Service Communication Done Right: A USAA Salute!

Heaven knows I’ve commented enough about poor communication: salespeople who talk more than they listen, healthcare professionals who treat patients like their equipment, and speakers who sound like robots rather than people.

So I’m thrilled to commend those professionals who exceed expectations for excellent communication in delivering customer service. My hat’s off to the USAA support team during a recent insurance claim process at my parents’ home. From the first interaction to the last...