And That, Your Honor, Was When I Killed Him

Bigger is always better.  Always.The bigger and more complex the company/system, the easier it is for things to slip through. Generally, I try to talk to a human and start out saying, "I need some help." It usually goes well from there. But sometimes, just sometimes, things go haywire.
Today was that day.
While investigating online why the automatic payment for my mortgage didn’t automatically get paid, I was deeply dismayed by the mortgage holder’s website which claimed that my loan has b...