Just thought I'd let you know that the V.P. of the convention center called and emailed me recently to apologize and we talked over how they can make sure this doesn't happen again. He was very worried since this isn't the only convention/event they have t

That is fantastic to hear. It did sound like a janitorial problem, rather than a Emerald City or Reed Pop issue.

Better training is what needs to happen, and I am VERY thankful you have been contacted, and thank you so much for letting me know. That doesn’t fix everything obviously but it means they are listening!