Helpfulness Isn’t a Formula: How Responsiveness Leads to Success

The following is an excerpt from The Arbinger Institute’s third book, The Outward Mindset, hitting shelves June 13, 2016. A long-time colleague of ours, Terry Olson, tells of the following experience that began in a workshop he was conducting for public-school teachers. They were using a room at a lockdown educational facility for elementary-aged children […]