Public Relations 101: Responding to the More Serious Complaints

In November, I ran this strip:

Unfortunately, it elicited an angry email, which you'll see below.

Now normally when I get angry emails, I ignore them.  But sometimes due to the sensitive nature of the complaint, I have to take it a little more seriously and give it a more thoughtful reply.

So here is the complaint:

From: (Name Deleted)

Subject: Recent Strip re Italian Opera

To: theratandpig@aol.com
Why do the various vermin who infest and infect the various media venues find it necessary to continually insult not only Italian-Americans, but also Italian culture as well?  Why dont you miserable, cowardly bigots pick on some other group for a change?

And here is my reply.

 

From:         theratandpig@aol.com

To:                   (name deleted)

Date:               February 26, 2011


What group would you suggest?

He hasn't written back.