Nine Perspectives to RE-Imagine IT Outside in & Retooling IT Inside Out

In today's digital business environment, information is the lifeblood, and technology touches every phase of the business. However, majority of IT organizations still get stuck at the lower level of maturity and running in the industrial mode as a cost center and commodity service provider. How to reimagine IT’s potential, rebrand IT’s tarnished image and retool IT in a systematic way?
Reboot IT Mentality: At the industrial age, IT has a controller’s mentality and keep the bottom line efficiency.  With emergent digital technologies and IT, and the whole consumerization of IT movement has largely focused on IT getting its arms around the trend and 'managing' it. IT has a great opportunity here to lead the business. Rather than wait for business to tell IT what they want, IT proactively work with the business and partners upon the great new digital technologies which can change the business. That has the added benefit of steering business toward things IT recommends to use. Business also love to see IT getting deeply immersed in the new apps, devices, and solutions and make internal customers more productive, collaborative and smart.  What are the opportunities to change, how you shall interact with customers and each other. Think like customers and let the business know how mobile, social and cloud can change the way to do business. In short, instead of focusing on controlling computerization, use it as an opportunity to reboot IT mentality as a business enabler and catalyzer.
Refresh IT Leadership: IT leadership also shifts from transactional to transformational driven, from reactive to proactive mode. IT leaders must know how to promote their organization by "selling the right things right," to have the seat at the big table to envision the radical digital transformation IT can catalyze and the culture of innovation IT shall enable. IT includes the organization/people, technology, and processes that are in place; anything less would be a misnomer or at the very least relinquishing responsibilities. If the focus is on operations and controlling only, it is no wonder non-IT executives consider IT as an obstacle. The forward-looking organizations should empower the CIOs to co-create strategy and encourage IT leaders to be the change agent to drive the digital transformation.
Reinforce IT-Business relationship: To bridge the gaps and reinforce the partnership, Business and IT have to work together to achieve their goals. The CIO has to work with the senior executives to understand the business, the business drivers, long-term objectives, and strategy and then ensure that he/she is providing input to support these. This, in turn, will lead to the development of related IT strategies / initiatives. IT is not just part of the business; it is a critical, integral component of the business. The CIO sits in a unique seat of having the opportunity to see across the entire landscape of the business. Ultimately, what the CIO and IT, in general, must truly understand the business visions and goals. The method that is used must deliver the results that are consistent with the business values and goals.
Reengineer IT process: IT is at the unique position to oversight business processes. The process of changing a good business idea into an effective IT solution has become awfully complex and messy in many larger organizations. You can not deliver value without "de-complexitizing" and make transparent on what is being delivered and how or what is being delivered. IT plays a crucial role in process improvement and standardization (where possible) and master data harmonization, through both, leveraging industry best practices and identifying/ implementing innovative process specific to the business, which will increase efficiency, competitiveness, and profitability.The benefit of IT is reducing the TCO (total cost of ownership) as it reduces a lot of redundancy in the business process which ultimately increases the customer satisfaction (internal and external) and employee productivity and engagement.
Renovate IT Capability: The Focus of digital IT needs to provide business capabilities, not just services or solutions. Businesses need IT as a strong partner who is passionate about exploiting information enabled by technologies to work at the heart of the enterprise. IT needs to transform itself from a service provider to business solutionary, from a cost center to an innovation engine, from process tuner to a capability builder. IT is a key enabler for a set of capabilities business need have in order to compete for the future. Such as transparency, efficiency, effectiveness, agility, innovation, flexibility, scalability., etc.
Reinvent IT culture and organizational culture as well: Change is the very nature of technology, and technology is more often than not, the driver of changes, it is also the tools to enable changes, IT workforce as a group of talent knowledge workers shall play change agent role in cultivating culture of learning, as learning agility is the willingness and ability to learn, de-learn and relearn, and then apply those lessons to succeed in new situations. People who are learning agile continuously seek new challenges, solicit direct feedback, self-reflect, and get jobs done resourcefully. Digital IT talent is visioneers, imagintects, curious explorers and change champions who can catalyze the culture of learning across the organizations and beyond.
Reshuffle IT organizational structure: Due to the hyper-connectivity of digital nature, the trend toward softer and flatter organization structure is clear. And surely it is the right direction, as speed is a key imperative these days and “silo” mentality as a product of rigid hierarchy hinders flexibility.  Limited hierarchy works best in a creative environment where the free flow of ideas and their prompt implementation is a key element of success. The IT organization needs to be realigned to ensure the people are in the right positions; they have better focus to execute what is needed of them. The focus of duties makes it much simpler to hire and scale the organization as the business rapidly grow. Other than that scenario, you realign when the business strategy changes, re-org should be seen as just another project, not for its own sake, but justify a solid business case, subjected to reality-based cost-benefit analysis, well align people, process and technology, to make change happen not only on the structural surface, but really ensure the culture is harmonized and the right people are in the right position to take the right tasks, and organization as a whole is optimal than the sum of pieces.
Reform IT Talent Management: The organization needs to be realigned to ensure the people are in the right positions; they have better focus to execute what is needed of them. The focus of duties makes it much simpler to hire and scale the organization as business rapidly grow. IT needs to bridge both mind gaps and skill gaps, Bridging so many gaps in IT talent management is obviously not an overnight job, it’s a thorny journey and takes the thought out planning and practices. IT should embrace the new digital mantra to practice analytics-based talent management. Weather IT can attract the brightest talent or not also depends on how effective the CIO is marketing his/her organization as a contributor to the corporation and society as a whole.
Last but not least, refocus on IT value proposition. IT is, and will continue to be, a critical department. The real question is whether IT is seen as a necessary expense - a provider of devices and software - or a true strategic business enabler and a game changer. It is critical that IT be an active & even proactive participant in business decisions. The CIOs or other IT leaders sitting at that table must be engaged, understanding the business and always thinking and socializing how IT can bring value that will ultimately help the company achieve a competitive advantage over company's competitors to boost the business prosperity from long term.


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