Richard Tubb's Blog, page 22

SuperOps SuperSummit 2024: The MSP Blueprint for SuperGrowth

The SuperOps SuperSummit is back for 2024, and this time the focus is on SuperGrowth for MSPs! Taking place in London on 19 April, it’s a full day event that promises to inspire everyone who attends.

Organisers SuperOps, who provide AI-powered RMM and PSA tools, have built these events with MSPs in mind. So while vendors are welcome, there’s a strict no-pitch rule. Instead, the focus is on networking and community. Registration is now open! Secure your spot by registering now.

Why The SuperSummit 2024 Focuses on Growth

As SuperOps explain: “The industry is evolving fast, the stakes are high and the competition is fierce. But MSPs don’t have to sit back and hope for the best.

“So that’s why we’re focusing on growth and “The MSP Blueprint for SuperGrowth will help you to learn, differentiate, and GROW.

“In fact, right now, MSPs have a wonderful opportunity to grow and thrive. The frameworks and presentations on the day will help you to achieve that goal. Everything is practical and actionable, with 0% fluff.”

The last two SuperSummit events – The Road to £1 Million and How to Future-Proof Your MSP – received incredibly positive feedback from attendees.

Kudos to SuperOps for making this an event that MSPs really want to attend for the value they take away from it.

Why Should You Attend SuperSummit 2024?Network with your peersFind collaboration opportunitiesListen to expert speakers from the industryAsk questions at the panel sessionsLearn about what’s new in the channelFind out how to build a Supergrowth blueprintAttend the ‘beer and banters’ social event

There’s a great lineup of MSP experts attending SuperSummit, including our friends Mark Copeman, Gareth Westwood, Vera Tucci, Joe Burns and Juan Fernandez.

Plus, I’m moderating a panel session on the “Super MSPs of Europe” and my colleague Stephen will be moderating the panel on the “Secrets of Nimble MSPs.” We’d love to see some friendly faces putting your questions to the panel!

https://www.tubblog.co.uk/wp-content/uploads/2024/04/Video-Promo-for-SuperSummit-2024-19.04.24-UPDATED.mp4How to Register for the Event

Want to grab your FREE ticket for the SuperSummit 2024? Then learn more and register now.

Plus, you have a chance of winning a $200 Amazon voucher if you register! No, really! 🙂

All you have to do is nominate a handful of your MSP pals to sign up for the event too. If three of them register, you’re automatically entered into a prize draw.

Supercharge Your MSP’s Supergrowth at the SuperSummit 2024!

The SuperOps SuperSummit events are always really well attended, and delegates always share how much they’ve learned.

It’s one of my favourite events to attend, so if you’re going, let me know in the comments below or get in touch — I’d love to say hello!

You Might Also be Interested inPodcast: One Woman in Tech’s Remarkable Journey from MSP to Community ManagerCelebrating the Winners of the SuperOps MSP Awards 2023Global Expansion, Harnessing the Power of AI and Serving the MSP Channel Better

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TubbTalk Travelogue: Channel Live & UpLift Live 2024

Time for another Team Tubb Travelogue! This time, Gudrun catches up with Richard, Stephen and Lenka, who are in Birmingham for two events – Channel Live and Uplift Live.

Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these big events.

There are shout-outs to old and new friends, a discussion on the impact of LinkedIn, and Stephen’s voice almost gives out!

Plus… the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Lenka answer Gudrun’s LinkedIn questions?

What is the TubbTalk Travelogue?

These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard and/or Steve for an on-the-ground update on what they’ve learned and their highlights from the day.

Listen to the Travelogue from Channel Live and Uplift LiveWhat to Know About Channel Live and Uplift Live

Channel Live positions itself as the networking hub for the ICT Channel. It connects IT resellers, service providers, MSPs and Channel partners face-to-face with vendors, distributors and expert speakers from across the sector – all together, all for free.

UpLift Live is the UK’s first LinkedIn-focused conference at Millennium Point in Birmingham.

It is THE place to learn from and network with engaged users of the world’s number one business platform.

UpLift Live is the brainchild of LinkedIn expert John Espirian (a former guest on TubbTalk!) If you want to start taking marketing more seriously in your MSP, then LinkedIn is the place to be.

Were you at Channel Live or Uplift Live too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

You Might Also be Interested inPodcast: Leveraging LinkedIn for MSPsStephen’s round-up of Channel LiveWebinar: SonicWall Channel Forecast 2024

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TubbTalk 148: How High Performing MSPs Leverage People Power for Success

In this episode, I’m joined by Dean Watmough, an expert on MSP people power. He’s the CEO and co-founder of Humnize, a UK-based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams.

An Interview with Dean WatmoughHow Humnize Help Their MSP Clients to Leverage People Power

Dean says it’s not easy to describe what they do: “We try to avoid the word recruitment. We find that people have had bad experiences with recruiters, and we don’t want to be damaged by association.

“And similarly with HR – it’s a term that’s clinical and impersonal and doesn’t reflect what good HR should be. So for us, we’ve coined the term “people partner.” It’s about dealing with your people in a more human way and not just ticking boxes.

“We help MSPs find solutions to their people challenges and to be proactive rather than reactive. Recruitment is just one of the services we provide and ways we support our clients. We do so much more besides.”

Where MSPs Go Wrong with Recruitment

Anyone who’s done recruitment for an MSP business knows how hard it is. It’s time consuming, but you also don’t want to pay a recruiter a fee if all they do is send you candidate CVs to choose from.

Dean explains: “The biggest mistake that you can make in an MSP when you’re hiring people is to not give it the time and effort it needs. It’s a full-time job, and it’s not enough just to post an ad on LinkedIn or a job board and wait for the applications.

“And today, you’ve also got to make your business attractive to candidates. If you can’t compete on salary, what else can you offer to make your MSP somewhere they want to work? Is it a shorter working week, bonuses or learning opportunities? It’s getting harder to find the top candidates in the industry.”

How Humnize Find the Right Candidates for Their MSP Clients

Humnize make working with them a positive experience, both for the MSP and the candidates. They also strive to understand their clients’ requirements and the business problems that will be solved when they find the right person.

“We like to deep dive into what they’re looking for and the qualities the person needs to have. We make a really detailed brief, and we also meet the existing team and experience the culture. Because we don’t believe we can promote a business without having experience of it.

“Then, we build talent pools of potential candidates and thoroughly screen them. We recruit for sales and marketing as well as tech roles, and our team has experience in all of those fields themselves, which is a big advantage. We really understand what the MSP needs. That’s people power.”

The Aspects of Recruitment That Humnize Want to Change

Dean wants to change the way MSPs think about recruitment. “So for us, it’s about credibility. We’ve been employers looking for staff, and we want to dispel the idea of snake-oil salesmen.

“We’re trying to build awareness that there are other ways of doing it. Recruiters get a bad name, but most of them are working hard, and they do it all up front. So they don’t get paid until an employment offer is made, and then it’s a commission.

“But at Humnize, we have several options. For instance, our larger clients have us on a retainer because they’re growing so quickly. We do market research first, and if we can’t fill a role, we say so. We want to be a professional partner for the MSP.”

How MSPs Can Leverage People Power for Staff Retention

We all know that the most successful MSPs retain their staff, while others have a high turnover. Dean says no company can retain everybody, but if you treat them well, it won’t be a surprise when they do leave.

“An annual one-to-one isn’t enough. Instead, you need regular touchpoints and a more personable approach to management. Because people stay in places they enjoy working in.

“We come across MSPs who had great retention rates in the early years. But because of mergers, the environment changes and people leave. When a company is too big and you lose the human touch, people don’t want to stay.”

How MSPs Can Support Their Team’s Mental Wellbeing

Mental health is top of the list for many business owners, but Dean says that someone is five times more likely to have a mental health issue if they work in the tech sector.

And as MSPs are becoming more in demand in the digital age, having conversations about wellbeing is more important than ever. HR departments need to be supportive, because employees tend to know their rights.

“The younger generation is much more open about talking about mental health. Because in the past it was seen as a weakness, a vulnerability. But that’s what makes us human. You can’t give people everything, so do as much as you can.”

How to Connect With Dean WatmoughHumnizeemail DeanConnect with Dean on LinkedInLike Humnize on FacebookFollow Humnize on LinkedInHow to Connect With MeSubscribe to TubbTalk RSS feedSubscribe, rate, and review TubbTalk on iTunesSubscribe and rate TubbTalk on SpotifyFollow TubbTalk on iHeartRadioFollow @tubblog on TwitterMentioned in This EpisodeJob listings website: IndeedCompany review website: GlassdoorEntrepreneur and businessman: Richard BransonYou Might Also be Interested inModern Strategies to Recruit the Best Technical Staff for Your BusinessHow to Spot Recruitment Agency Dirty TricksResponding to Outdated Enquiries From IT Recruitment Agencies

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Top Tech and Insights from Cloud & Cyber Security Expo

The Cloud & Cyber Security Expo is aimed at anyone in the technology sector that’s interested in securing SaaS (software-as-a-service) applications and data for businesses and end users alike.

The expo is part of the London Tech Show, which is one of the biggest exhibitions in the UK.

From MXDR and endpoint protection to data loss prevention and security awareness training, the expo covered a broad range of security disciplines. And of course, the speakers provided some valuable insights.

Richard Tubb and Stephen McCormick both went along to see if it lived up to its reputation.

Cloud & Cyber Security Expo Introduction

The Cloud & Cyber Security Expo was part of the Tech Show London 2024, held this year at the ExCel Conference Centre in London’s Docklands.

Taking place over two days, the Cloud and Cyber Security Expo was just one of the five partner events located in adjacent halls featuring all the big players and up-and-comers in the cloud security space.

The trade show featured a plethora of vendors, resellers and associations, all there to showcase their products and services. Alongside these businesses occupying the show floor, there were a number of theatre spaces offering keynotes and presentations.

The event was expected to bring together over 15,000 exhibitors, visitors, sponsors and speakers, all with cloud security on their minds.

Cloud & Cyber Security Expo Exhibitors

Like any trade show, there were a fair number of companies there to showcase their latest products.

The significant footfall over the two days gives both established vendors and growing start-ups the opportunity to engage with their audiences. And right now, cloud security is a thriving market.

Cloud Marketplace providers Pax8 were one of the exhibitors there to discuss their new developments with new and existing customers.

Some of the other exhibitors that caught our eye included:

Wasabi, a cloud storage providerAbnormal Security, a cloud email security platformThreatAware, an asset discovery and vulnerability toolWiz, a unified cloud security platform Fires, Finance and Phishing

Pax8’s Senior Director of Security, EMEA, Mostyn Thomas, gave an insightful presentation on how lessons from the past can better prepare us for the future of cybersecurity.

Fires: Mann Gulch

He started with a lesson from a man named Wagner ‘Wag’ Dodge.

In 1949 Wag Dodge led a group of ‘smoke jumpers’ (firefighters who would parachute ahead of wild fires to tackle them) in a place called Mann Gulch, Montana.

The blaze picked up due to high winds, and they were cut off from each other. And many of the men perished in the blaze.

Dodge survived only by doing something you might not expect a firefighter to do – he started a fire at his feet! The fire quickly burned dry grass around him before the blaze reached him, effectively starving the fire of its fuel.

Today fire crews are trained at Mann Gulch to learn the lessons from that day, to prepare them if they have to engage a forest fire themselves.

The three big lessons from Mann Gulch were:

Communication – radio equipment was destroyed in the parachute dropTeamwork/Training –firefighters were not experienced in working together as a teamStrategy – Forest fire procedures were too rigid and not flexible enough for fluid and dangerous situationsFinance: Lehman Brothers

Next it was the lessons learned from the Lehman Brothers collapse.

In 2008, the Lehman Brothers went bankrupt as a result of the subprime mortgage crisis in the US.

The practice of subprime lending was a risky strategy driving unstable economic growth. Lehman Brothers’ assets were almost as much as the amount of debt owed on those assets, and when a mass exodus of clients occurred, the value drastically dropped all at once.

The lessons to take away from the Lehman Brothers collapse were:

Risk – Too little margin for disaster, as proven in 2008. Their risk model (QRA) was misused and decision over-reliant on itCulture – Management rewarded excessive risk-taking, driven too much by profitOverconfidence – Investing in complex high-risk products that they didn’t really understand, and didn’t follow market forces closely enough. “It won’t happen to us”Small Issues can Become Big Issues

Seemingly small breaches can become big problems if not addressed:

Optus had 9.8 million records breached. The lesson here: Don’t let known security risks sit unresolved because you think another layer of security is in place.

Uber had 57 million records breached following a series of bogus MFA requests. The lesson: Never rely on MFA alone to protect your critical assets. Defence in depth is key.

Zaun, a security perimeter fencing company, had one of their Windows 7 PCs infected with Lockbit ransomware. The company erected fencing for prisons and military installations. Therefore, some of the data obtained was highly sensitive.

This demonstrates the vulnerability of the supply chain, and the need for all partners to work together to keep each other safe.

Building Best Practice and the Changing Role of the MSP

With cybercrime being the third biggest growing economy in the world, we have to take the lead on cybersecurity.

Here are some of the ways we can become better cybersecurity partners:

Get your own house in order – make sure your MSP cybersecurity is effectiveEmbrace governance, risk and compliance (GRC)Frameworks and certification (NIST, ISO27001, Cyber Essentials, etc.)Get to those client’s board tablesFollow the dataContinuous learning and researchPartnerships

Therefore, what have these lessons taught us? As the technology advances, so must our approach change also:

Face Facts – Perform an honest and realistic appraisal on your cyber risk. Think like a hacker, not like Lehman Bros.

Culture – Aim to have all staff onboard with cybersecurity practice by altering the culture of the organisation

Back to Basics – Although new and sophisticated tools and techniques are out there, start with practicing the basics first.

Use Your Own Knowledge – Be like Wag and think what will work for your organisation and what will not work.

Cybersecurity Synergy: Nurturing High Performing Teams Through Psychological Safety and Diversity

Stuart Seymour, Group CISO for Virgin Media O2, provided one of the highlights for the second day of the Cloud & Cyber Security Expo.

He started his presentation explaining that there’s no such thing as a typical day in security.

Theft, fraud, protecting customers, security and governance are just some of the examples of what a Chief Information Security Officer has to deal with.

As a dyslexic, Stuart believes that neurodiversity and cybersecurity are intrinsically linked, and today leads a team of great people.

Have a Purpose and a North Star

In his early career, Stuart was in the Armed Forces.

When he was deployed to Bosnia, the UN mandate at the time meant that British Armed Forces could not be directly involved in operations.

Once the mandate changed, coming home in one piece became their ‘north star’ – a common shared goal the troops could rally behind.

He’s taken that message to heart throughout his career. Having a purpose and a north star binds a team together, encouraging them focus on achieving a desired result.

Don’t Be Afraid to Fail

When he went on to work for Lockheed Martin, he noted that you had to do something exceptional in your work to achieve an ‘outstanding’ grade in your appraisals.

To do something outstanding, it meant taking a risk and not being afraid to fail.

Reflecting on this, Stuart believes that there’s psychological safety in having the space to experiment, and to learn this way is a good thing.

When we resolve incidents, there’s a sense of relief for cracking the puzzle. But afterwards, we don’t always take the time to reflect on what we’ve learned, which is a massively missed opportunity.

If engineers are not permitted to fail, they will be less inclined to take risks and miss out on potential success, not to mention the learning opportunities that come from making mistakes.

Embracing Neurodiversity

It was when he was working for BAT that he took a risk with the SOC team he put together.

In his son’s school he was aware that one boy there was an exceptional swimmer. He was autistic though, and so any discomfort, such as asking him to swim in a different lane, would cause him upset.

Stuart noted that he picked up on changes to his normal environment, and wondered if it could be something that a Security Operations Centre (SOC) team could benefit from.

Therefore, Stuart put his team together with neurodiverse candidates as a big part of his threat intelligence strategy. He thought they would be able to spot abnormalities easier – things that neurotypical threat hunters might miss.

He was right and a result, the SOC’s success rate at intercepting threats improved dramatically.

Applying the Lessons To Build a Strong Team

Now at Virgin Media O2, Stuart adopted a similar strategy for building his team.

50% of his leadership team are women71% are black or minority ethnic30% are LGBTQ70% are neurodiverse

Works with specific recruiters and charities, he’s able to find the right people for the right roles, allowing them to play to their strengths.

He is very proud of his team. They have a purpose and a north star, and a strategy that they all understand. This results in improved engagement scores across the board.

Strong communication is key, as well as promoting psychological safety to allow his team the space to learn and develop.

He shows appreciation for his team through personalised one-to-ones with all members of the team. And he shows recognition with rewards for those that go the extra mile.

And should anything go wrong, the response he gives his team is: “Great, what next?”

This acknowledges the incident has happened, but makes the focus on how they move forward from it.

Cloud and Security Expo’s Other Highlights

The Cloud & Security Expo had acres of things to see, both in terms of exhibitors and presentations.

As a result, it was difficult to see everything over the two days.

Professor Brian Cox gave the opening keynote via live stream on the benefits of exploring the universe.

Arctic Wolf gave us a look into a typical day in the life of a concierge security team.

A panel of security executives talked about the importance of having a cyber hygiene checklist in their organisations.

LogicMonitor gave the crowd a demonstration of their product and how it helps engineers to check the health of cloud applications to optimise performance.

Conclusion

The Cloud & Cyber Security Expo was just one of many events that were part of Tech Show London 2024, and it was very busy both days.

With such a growing market, cybersecurity products are in abundance at the moment, and that doesn’t show any signs of slowing down.

Seeing so many different products in one room was a little overwhelming, but it was a great opportunity to see what’s out there, and the trends that are developing in this area.

It was nice to see lots of solutions covering the depth of defence, security awareness training and compliance.

Did you attend the Cloud & Cyber Security Expo, or one of the sister shows? What vendor impressed you the most? And what did you think of the event as a whole? We’d love to hear your view in the comments.

You Might Also Be Interested InTubbTalk Travelogue: The Cloud & Cybersecurity Expo 2024Key Importance of Privacy for MSPs and ClientsTubbTalk Bonusode: The Cloud & Cybersecurity Expo: What’s New for MSPs?

 

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Unleash Your MSP Growth at Channel Live 2024

A heads-up that the big Channel Live event takes place in Birmingham, UK on the 20st-21nd of March 2024 – and Team Tubb will be attending!

Channel Live pitches itself as the networking hub for the IT Channel.

The event connects IT resellers, service providers, Managed Service Providers, and Channel partners face-to-face with vendors, distributors, and expert speakers from across the sector – all together, all for free!

Channel Live 2024

This year’s Channel Live is a 2-day event that has been designed to trigger insightful conversations and educate. the channel community, and provide practical business advice.

 

There is a unique assembly of industry experts and influencers taking part in panel discussions and keynote presentations, including:

An interview with Martin Ward, West Midlands Tech CommissionerA Q&A discussion on “Cyber Security – What are the Options?” led by Tracy Pound“From Meh to WOW!” – 5 CX Tactics to Make Your MSP’s Prospects & Customers Love You (Even) More” from Mark CopemanAn investment discussion on Managed Services Mergers & Acquisitions (M&A) led by David Tulip, Managing Director – Network Group and Gary Smith, Managing Director – Venture Corporate Finance

… Plus a host of the industry’s top vendors will be in attendance, including our friends from Pax8 who will be answering your Managed Services questions in person!

Oh, and our very own Stephen McCormick, Lenka Koppova, and Richard Tubb from Team Tubb will also be in attendance, roaming the halls to meet the Managed Service community and to share insights from the event.

Follow us on Twitter, LinkedIn, and Instagram for all the updates!

How To Register for Channel Live 2024

Channel Live 2024 takes place at the Birmingham NEC on the 20th-21st of March 2024.

Registration is free and you can find all the details on how to register at www.channel-live.co.uk.

Will you be attending Channel Live? If so, leave a comment below or get in touch so we can say hello in person at the event! 🙂

You Might Also Be Interested InThe List of Awesome Events for MSPsA List of User Groups for Managed Service ProvidersTubbTalk Travelogue: The Cloud & Cybersecurity Expo 2024

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Don’t Count Sheep: 3 Tech Gadgets to Help You Sleep

We all know that getting good quality sleep is key to being able to consistently perform in business and life.

I’ve written before about Why You Need More Sleep.

And we’re often told that technology can negatively impact our sleep.

In fact, in my book The IT Business Owner’s Survival Guide, I share how banning technology like smartphones from your bedroom can help you sleep.

However, I’ve found that there is tech that can help you sleep better and deeper, to aid your rest and recovery.

Here are three pieces of technology that can help you sleep.

The Simba Hybrid Duvet

A tech duvet? You may be skeptical, but the Simba Hybrid Duvet is engineered for cool comfort and to help you get a good night’s rest.

The cotton outer layer of the Simba duvet features what Simba calls Stratos Heat Control Technology, which draws heat away and provides an instant cooling sensation.

If you’ve ever experienced waking up being too hot one moment, throwing off your bed covers, then being too cold the next moment, then this tech can help you.

The duvet itself arrives in a very nice storage bag and has two sides — a blue-lined heat control side, and a plain cotton side.

The blue-lined side features the heat-control technology.

This tech helps make the fabric feel instantly cool to the touch, as well as enabling it to react to your body temperature, dissipating any excess heat to keep you cool and dry (yes, even when it has a cover on it).

Pro tip: For optimum temperature control, make sure the blue-lined side is closest to your body as you sleep.

Simba have also added a QR code to a label on the duvet for easy access to recycling or care advice – and they’ve popped another label at the foot end of the duvet, so you’ll always know which way round it goes.

The duvet is made from “Simba Renew Bio” — recycled PET bottle fibres gently combed into soft, airy layers, which offers a great feel compared with traditional luxury duvets.

In practice, the duvet really does help you get a better night’s sleep, and feels incredibly luxurious — my wife refers to it as a “posh hotel” duvet!

You can buy the Simba Hybrid Duvet directly from the Simba website, with duvet prices starting at £139.

LC-dolida Breathable Sleeping Mask with Bluetooth Headphones

If you’ve ever experienced the challenge of waking up too early with things on your mind or struggling to get to sleep at all, then this tech can help.

The LC-dolida Breathable Sleeping Mask with Headphones looks like a traditional eye mask to help block out light.

However, the mask features built-in speakers that you can connect with a device via Bluetooth to play music or sound to help you sleep!

In reality, the mask is very comfortable, blocks out light, and the quality of the speakers is very good.

The speakers can be connected to any device that uses Bluetooth — so think smartphone, tablet, or even computer.

The mask has a long battery life — I’ve used it dozens of times between charges.

When you do need to charge, you can pop out a small USB-C cord that is normally hidden away in the mask itself.

As for the music you can listen to through these headphones, I prefer to listen to one of Paul McKenna’s Hypnotherapy products.

I also use Brain.fm – Music to improve focus, meditation, and sleep.

However, you might listen to white noise or whatever helps you drift off.

This sleeping mask has become an essential part of my home and travel sleeping kit.

I’ve bought a number of these masks and put them beside my bed, in my luggage, and in my travel rucksack.

Then, I can use the mask (paired with my iPad) to listen to music to help me get to sleep at home, on airplanes, or in hotel rooms.

The LC-dolida Breathable Sleeping Mask with Headphones costs around £16 and is available via Amazon.

Dyson Pure Cool Link Fan

If you want to get a good night’s sleep, then you need to stay cool.

But during those hot summer nights, leaving the window open might lead to noise pollution that keeps you awake.

Or, if you’re a hay fever sufferer like me, then an open window can lead to an increase in allergy symptoms.

Thankfully, there is a solution to staying cool while keeping your bedroom windows closed.

The Dyson Pure Cool Link Fan is a remarkable piece of technology that I first discovered while staying in an Airbnb in London.

As with most Dyson tech, the fan itself looks beautiful.

But the real magic is when you turn the fan on. It’s quiet and powerful!

Granted, it isn’t silent, but compared to your traditional rotor fans, the Dyson is so much quieter.

The fan also features a Glass HEPA filter that captures 99.95% of pollutants as small as 0.1 microns⁵ — helping your allergies.

Additionally, the Dyson Pure Cool Link range of fans allows WiFi and Bluetooth connections, so you can control the fan via Amazon Alexa, Google Home and more.

Plus, you can control the fan, and set schedules and timers via the Dyson app, available for iOS and Android.

Yes, Dyson technology isn’t cheap, but you get what you pay for, and in my experience, the Dyson Pure Cool Fan range is incomparable to other fans.

You can buy the Dyson Pure Cool Fan range directly from the Dyson website, with fans starting at £249 ex VAT.

Conclusion

Getting a good night’s sleep can sometimes feel like a challenge, leaving you tired and frustrated when you’ve got a busy day the next day.

And while I typically advise that removing techs such as televisions, smartphones and tablets from your bedroom will help you sleep better, some of the techs we’ve featured in this article are definitely great additions!

The Dyson Pure Cool Link Fan and the Simba Hybrid Duvet are two great pieces of tech that help keep you cool and sleep better.

And the LC-dolida Breathable Sleeping Mask with Bluetooth Headphones is a cheap, powerful way to ensure you get off to sleep or go back to sleep if your mind is racing.

Do you have any technology that helps you sleep? Please let me know by leaving a comment below, or by getting in touch.

I hope you have a very restful sleep tonight! 🙂

You Might Also Be Interested InSleepio – Sleep Improvement Programme3 Ways To Worry Less and Sleep Better as a Business OwnerWhy You Should Make Your Bed Every Day

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Cybersecurity Masterclasses: Practical Advice To Boost Security For MSPs

The Pax8 Cybersecurity Masterclass is a great hands-on event for managed service providers (MSPs) to understand the risks in today’s threat landscape.

The topics explored in this one day event are aimed at helping IT providers develop a more comprehensive security stack.

They are hugely popular and are open to any MSP who is a Pax8 customer. Though to keep them intimate and more interactive, there are only 20 places open, and the classes are held once each month.

For the first Masterclass of 2024, I, Stephen McCormick, went along to see what they were all about.

Masterclass Introductions

Pax8’s Cybersecurity Masterclasses are held in their UK Offices in Bristol, and start off with breakfast and a chance to meet the other delegates.

After which we were ushered into the briefing room for introductions and housekeeping before the Masterclass began.

Alex Cotterell, Regional Sales Manager for Pax8 UK, started with a conversation, asking if anyone in the room would like to share their recent cybersecurity journey?

And from the responses, it was clear that MSPs had already got to grips with cybersecurity audits for their customers, but were here to gain more knowledge and confidence about best practice and selling solutions to customers.

The MSP Mindset

When it comes to your typical managed service provider they tend to fit a certain profile.

MSPs are mostly male, middle class and aged between 35 and 55They’re more technically-focused, but usually time poorAnd analytical with an attention to detail and with tactical problem-solving tendencies

However, it’s important to remember that typical MSP customers are not like this!

So when communicating with customers, we have to consider what it is that matters to them.

How Clean is Your House?

Mostyn Thomas talked about the importance of depth of defence in cybersecurity and why we should experience what it’s like to protect our own business before securing those of our customers.

The Parallels with Casinos

Casinos have always taken a multi-layered approach when it comes to securing their money. Everyone in the casino’s employ are trained to keep a watchful eye on the players, and each other, in case someone attempts to cheat or steal from the business.

Now that casinos are online, they have some of the best security that money can buy, but even they can become victim of cyber criminals.

Alongside the technology, threat intelligence also plays a part. Knowing how to think like criminals and scammers helps to design better defences.

Some of the areas where casinos have improved security:

Investing in advanced facial recognition and tracking technologyAdopting threat intelligence training to help staff identify suspicious behaviourAnalysing how the casino cheats think to develop ways to catch them

Despite the amount spent on security, casinos make attractive targets and mistakes do happen.

Mostyn talked about a few high-profile hacks affecting casinos that made the news headlines, including the smart thermometer on a casino lobby tropical fish tank that was left unsecured on the network.

The lesson for MSPs is to make sure you’re aware of any smart devices your customers use and take steps to secure them. You can segregate them onto their own network, keep them patched and up-to-date, and practice management, including using multi-factor authentication (MFA).

MSPs Are Becoming a More Attractive Target for Hackers

The supply chain of an MSP can be another way for hackers to infect multiple businesses.

As an MSP, your intellectual property (IP) is your access to your customers, and that’s what makes you attractive to hacker groups.

According to a survey by CompTIA, 62% of MSPs are very concerned about being targeted.

The NSA recognises this threat too, and shared some advice for how to make MSP defences more robust:

Never share credentials between different users. Supply unique accounts with least privilege access to limit exposure if compromised.Use two-factor authentication to protect every account, both admin and user, against unauthorised remote access.Don’t rely on antivirus software alone to detect a breach. Consider more proactive security, like conducting internal phishing simulations to assess risk and educate users.Invest in endpoint security to see how users’ devices are accessing the network and where from.Protect against exploit kits leveraging known vulnerabilities. Use endpoint security to create policies that block access from risky devices attempting to gain egress into your network and systems.

The Joint Cyber Security Advisory is an initiative between the UK and the US to tackle cyber crime and share advice on trends and attack vectors.

How Easy Would it be to Break into Your Own MSP?

Focusing on the 20 MSPs that were in the room, we took a look at how many of them were showing security vulnerabilities over a number of categories.

No individual MSP was singled out, and the data was collected by Pax8 purely to highlight that we don’t always ‘drink our own champagne’. Meaning we we’re not always as prepared as we try to make our customers.

Some of the categories included:

SPF Configuration TestDMARCWebsite VulnerabilityCyber Essentials Framework

As a whole, MSPs do make mistakes. Some of the observations on MSP cybersecurity include:

Not getting the basics right, or a lack of consistencyTechnical staff logging in as adminLack of visibility of network vulnerabilitiesNot recording or retaining logs or not actively using themInternal user awareness training not being carried out regularlyMSP supply chain not secure

The Cybersecurity Masterclass Approach to Risk

Interaction was actively encouraged throughout the day. And none more-so than in the session before the lunchtime break.

We were split into four teams and encouraged to engage in discussion before giving our answer to a number of risk-related questions.

I don’t want to give away what we talked about, but it certainly got everyone thinking and talking about risk in general.

It was a great way to round off the morning and keep everyone engaged.

The Cybersecurity Cloudscape

The afternoon of the Cybersecurity Masterclass began with a look at ways (with product examples) of improving your cloud security stack.

Asset Discovery and Compliance

You can’t manage what you can’t see. Furthermore, you can’t prove compliance if you don’t know what’s on your network.

When you have an agreement in place with a customer, it’s important to be clear about what that agreement covers. If that customer has compliance obligations, you need to be aware of that to ensure your solution is adequate.

ConnectSecure is a tool that carries out both security assessment and vulnerability management to ensure assets are secure and risks are mitigated.

Locking Down Your Network

Some of the ways you can secure your network include:

VPNFirewallIdentity ManagementConditional AccessSecure Access Service Edge (SASE)Zero Trust Network Access (ZTNA)LAN Zero Trust (LZT)

Todyl is a solution that covers most of these bases, and is a great addition to your depth of defence arsenal.

The Weakest Link

People are often the weakest link in your defences.

88% of all data breaches are caused by an employee mistake93% of modern breaches involve a phishing attack22% of data breaches involve phishing attacks*

*common phishing attacks involve Loaders, Spear Phishing, Zombie Phishing or URL shortening

However, when staff are trained to spot phishing attacks they become your human intrusion detection system.

Ironscales and Proofpoint are two examples of security awareness training (SAT) tools.

The aim of these tools is to provide training and assessments to change employee behaviour, and can run phishing simulations to put this training into practice.

The Essentials of Cybersecurity

Some statistics on cybersecurity in the UK:

Up to 88% of UK companies have suffered breaches in the last 12 monthsOne small business in the UK is successfully hacked every 19 secondsOne in every 3,722 emails in the UK is a phishing attemptAround half of cyber attacks in the UK involve phishing37% of UK companies have reported a data breach incident to the Information Commissioner’s Office (ICO) in the past 12 months

The essentials of cybersecurity for come under three pillars:

Risk Assessment – A record of all company assets with risk ratings and who’s responsible

Vulnerability Assessment – Hire a third party IT professional to conduct a vulnerability assessment and then document them as areas of weakness

Security Monitoring – Train people to be better at noticing suspicious activity and use technical auditing systems to identify unauthorised or malicious activity.

Together, all three will help you identify new risks, as well as what to test and what to monitor.

The vulnerability assessment will determine the risks, and educate staff about the types of threats to expect. In turn, this determines the skills your staff will need to provide effective monitoring.

Compliance and Frameworks

The role of frameworks is to show your customers and regulators that you have taken “appropriate measures” to keep systems and data safe and secure.

The Cyber Essentials scheme is a self-assessment questionnaire focused on 5 key security controls:

Boundary Firewalls and Internet GatewaysSecure ConfigurationSecurity Update ManagementMalware ProtectionAccess Control

Some of the questions do consider the training of staff, as well as the risks posed by your supply chain.

The Government wants every organisation in the UK to be Cyber Essentials Certified.

It’s worth noting that insurance companies believe that companies with CE in place are 80% less likely to claim on cyber insurance than those without.

Cyber Essentials Plus goes further to include an audit, as well as more in-depth checks of user credentials, 2FA, mobile devices, malware checks, vulnerability scans and an audit of your self-assessment questionnaire.

Cybersecurity Masterclass: Assured Service Providers

Ian Groves of Midlands-based MSP Start Tech gave us an insight into his Microsoft365 solution, and the benefits of becoming an accredited Assured Service Provider.

Start Tech provide Microsoft 365 Business Premium managed services to their customers under three packages. One of these is the core offering, which includes RMM, EDR, backup, teams and email security, security awareness training and signature management.

Then there are two optional add-on packages, one aimed at compliance, and the other aimed at additional security.

Part of the compliance pack includes Cyber Essentials, which is baked-in to the cost. Paying upfront gives customers something to work towards.

Assured Service Providers

The Assured Service Provider initiative was launched in April 2023 by the National Cyber Security Centre (NCSC).

The idea is that once you become an Assured Service Provider, you can be officially recognised by the NCSC and recommended as an official NCSC Cyber Advisor.

In order to become an Assured Service Provider you need to have:

Cyber Essentials and Cyber Essentials PlusAnd either ISO27001 or IASME Cyber Assurance Level One and Level Two

As well as these, someone from your organisation needs to complete the Cyber Advisor assessment.

Ian said that although it was a big investment, it has provided over £20k in revenue for security audits. It’s also raised the profile of his business dramatically.

There are around 70 Assured Service Providers so far, and not all of them are MSPs.

Cybersecurity Masterclass: Conclusion

The Cybersecurity Masterclass is just one of many different types of events that Pax8 hold for their MSP partners.

As technology providers and business owners, we should all be taking cyber crime seriously. It’s consistently on the rise, and the frequency and sophistication of cyber attacks means that anyone and everyone could be a target.

An event like this shows how much Pax8 invests in building relationships with their partners so that they can get the best out of their security offering.

They are a great chance for MSPs to network with other MSPs too, to discuss what products work for them, and what doesn’t.

Are you a Pax8 partner, and does the Cybersecurity Masterclass appeal to you? Or are you thinking about becoming a partner and want to know what other events they provide? If so, please let us know in the comments.

Pax8 and Cybersecurity Masterclass Resources

The benefits of the Cybersecurity Masterclass don’t end there either!

After the event, attendees are invited to join the Cybersecurity Masterclass Slack channel, where they can get a copy of the event slides and interact with other members of the community.

Anyone in the channel can ask their questions, share content and ideas and talk about what tools work for them and what doesn’t.

You can find out more about Pax8 UK’s upcoming events here.

You Might Also Be Interested InHow AI is Narrowing the Inclusion Gap and the Opportunities for MSPsTubbTalk 142: AI, The Future of Managed Services and Pax8 for MSPs: What You Need to KnowSBSC North West: Advantages of Sharing Best Practice Among Local Peers

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TubbTalk Bonusode: The Cloud & Cybersecurity Expo: What’s New for MSPs?

In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024.

Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business.

An Interview With Mostyn ThomasThe Surprising Cybersecurity Lesson from a Deadly Fire

Mostyn gave a talk at the Expo, and used an analogy to illustrate the idea that we need to quickly adapt in a rapidly-changing cybersecurity environment. The story he shared was about the Mann Gulch wildfire in 1949.

Essentially, the lead firefighter told his crew to get behind the fire and drive it away. However, high winds caused the fire to blaze up more rapidly than expected, killing 13 men. In part, this was due to confusion over the instructions from the leader.

And the lesson? Mostyn says: “We need to use our strengths, but learn from lessons of the past about how things can move quickly. So, how can we adapt and look at things know using our knowledge that we’ve gained over many years ourselves, rather than just following the crowd?”

Watch a Video on the Mann Gulch Wildfire

How Attitudes Towards Cybersecurity are Changing Amongst SMB Owners

While many SMB owners still think that cybercriminals aren’t interested in them, the MSPs that Mostyn speaks to say that their clients are starting to see that that’s no longer the case. “They may not be interested in you.

“But they want your data and your credentials,” says Mostyn. “They know it’s not an issue yet, but they want to be prepared. So we’re supporting our partners to educate the end users and find ways to protect them now.”

Why Education is Key to Making MSP Clients Cybersecurity Aware

In the IT space, we all know that cybersecurity is important, but our customers have so many other things to think about that it’s hard to get them to take it seriously. That’s why Mostyn says that education is key.

“Say to them: ‘We know someone in your sector who got attacked. And we don’t want the same to happen to you, so let us help you to protect yourself. In many cases, security can be an enabler as well.

“It can make you more efficient and help to reduce risk. And you can even help clients to save money on their insurance. Offering a security service also gives you an edge in the market. So it’s essential that you help your clients understand its importance.”

How to Deal with Objections From Rural Businesses

Sometimes an MSP will say that their smaller clients in rural areas really don’t see the point in cybersecurity, believing it only impacts companies in towns and cities. Mostyn previously ran an MSP in a quiet community, and has some advice:

“It’s a slightly different mindset you need, but we’re all facing the same threats, and as the MSP in a rural location, you also have an opportunity. So if your clients push back, find stories that they can connect with. 

“The police-run cyber resilience centre in your area can help with examples of rural cybercrime. You could also think about giving a talk at the local chamber of commerce or Farmer’s Union. You know that market and the local challenges, so there are real advantages for you.”

How to Connect With Mostyn ThomasPax8Connect with Mostyn on LinkedInEmail MostynFollow Pax8 on TwitterLike Pax8 on FacebookFollow Pax8 on LinkedInHow to Connect With MeSubscribe to TubbTalk RSS feedSubscribe, rate and review TubbTalk in iTunesSubscribe and rate TubbTalk on SpotifyFollow TubbTalk on iHeartRadioFollow @tubblog on TwitterMentioned in This EpisodeThe Cloud and Cybersecurity ExpoRichard’s first podcast interview with MostynThe Pax8 cybersecurity masterclassYou Might Also be Interested inPodcast: The Best Cybersecurity Resources for MSPs You Need to be Aware ofChampioning the Right of Boom and the MSP RevolutionPodcast: AI, the Future of Managed Services and Pax8 for MSPs: What You Need to Know

 

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TubbTalk Travelogue: The Cloud & Cybersecurity Expo 2024

Time for another Team Tubb Travelogue! Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024!

Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.

There are shout-outs to old and new friends, a story about smoke-jumpers, and a chat about the impact of Artificial Intelligence on cybersecurity and our lives as a whole.

Plus… the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Tom answer Lenka’s cybersecurity themed questions?

What is the TubbTalk Travelogue?

These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard and/or Steve for an on-the-ground update on what they’ve learned and their highlights from the day.

Listen to the Travelogue from the Cloud & Cybersecurity ExpoWhat to Know About the Cloud & Cybersecurity Expo…

The Cloud & Cybersecurity Expo is part of the Tech Show London.

Tech Show London is an award-winning event featuring an unparalleled line-up of world-renowned speakers and exhibitors.

They come together to present the most cutting-edge cloud technologies and high-quality services, setting the stage for innovative digital transformation strategies.

Tech Show London events include Cloud Expo Europe, DevOps Live, Big Data & AI World, and Data Centre World.

This year both events took place at the Excel Centre, London on the 6th and 7th March 2024.

Were you at the Cloud & Cybersecurity Expo events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

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Tubbservatory Round-Up #26 – February 2024

Tubbservatory Round-Up – Tools and Resources for Your MSP

Each week, Richard scours the internet for essential resources, handpicking a dynamic collection tailored specifically for IT Managed Service Providers (MSPs) striving to stay at the forefront of their industry.

Welcome to the Tubbservatory – a vibrant video series showcasing thoughtfully selected articles, podcasts, and events, creating a treasure trove for fellow IT entrepreneurs.

Step into the Tubbservatory Round-Up #26, your gateway to the February 2024 edition! As we kick off the month, we’ve gone the extra mile to compile this month’s episodes for your viewing pleasure. Dive in and enjoy these curated resources at your convenience, embracing the opportunities that February brings!

Explore the links to these invaluable resources at the end of this post.

This month’s topics include: Cloud Computing, Cyber Defence, Cybersecurity, Hackers, ChatGPT.

Tubbservatory: The February 2024 Round-Up Video

Tubbservatory Round-Up #26: February – Week 1

 

#1 Get Your Cloud Business in Shape for 2024

We kick this week off with a bang as James Steel of Akamai Linode — or should we call him Jim Steel — inspires you to start 2024 with purpose, direction, and energy!

In this fun video, James dives into the world of cloud computing, featuring insights, know-how and moves that will help ensure your MSP is in shape to tackle 2024 head-on!

Bravo James and the team at Akamai for delivering this content in such a fun and engaging way!

#2 When You Should Always Keep a Banana to Hand

If you want to be productive, here’s why you should always keep a banana to hand!

Lucy Barfoot of Automation Ninja’s shares some great productivity tools and tips in this fun, but productive, article!

#3 For MSPs, It’s Time to Go Pro

For Managed Service Providers, it’s time to go pro.

Rich Freeman of Channelholic writes a powerful and thought provoking article on why professionalism and professionalisation are badly needed in a crowded MSP field of sometimes less than reputable managed service providers.

#4 CES 2024 – New Tech That You Can Actually Buy!

The annual Consumer Electronic Show, or CES, recently took place in Las Vegas and Shannon Morse has a great roundup of the New Tech from CES 2024 that you can actually buy now!

The new products from Corsair and Lenovo will be of special interest to my fellow tech geeks, I mean, MSPs!

#5 Webinar: The New Normal: AI-Powered Novel Email Threats

And finally, a heads-up that I’ll be hosting a webinar on 6th February exploring how MSPs can deal with AI-Powered Novel Email Threats.

I’ll be joined by Nishant Taneja of Barracuda MSP and we’ll be sharing how cyber criminals are using AI to develop novel email attacks that are undetectable by traditional security solutions, and how your MSP can prepare for this.

Registration is now open!

Tubbservatory Round-Up #26: February – Week 2

 

#1 The Next Generation Cyber Defence

Pen Testing, but not as you know it.

We kick off this week spotlighting Endida, a UK-based Next Generation Cybersecurity vendor for MSPs.

Endida offers penetration testing for MSPs, and unusually, offers unlimited retesting within a 30-day period.

The business also offers 12 month subscriptions for Pen Testing services.

One to check out!

#2 Let’s begin the New Year with a Special Gift for the SuperOps Community!

Talking of Next Generation, Next-Gen MSP platform SuperOps have teamed up with MSP marketing expert Nate Freedman to offer their community members the opportunity of a free website review.

Join the free SuperOps community and fill in the form to apply!

#3 Blog Roll Update for 2024

On the subject of community, MSP Legend Karl Palachuk has recently updated his blog roll of MSP blogs he recommends!

Rich Freeman at Channelholic, Howard Cohen – The Business Technologist and yours truly all get a shout out.

#4 Enhance your Microsoft 365 Security with Overe’s Free Assessment Tool

A free tool for MSPs that recently caught my attention is Overe’s M365 Assessment Tool.

Offering Cybersecurity insights, Overe’s free tool gives real-time alerts, Dark web surveillance and can be setup in under 2-minutes, making this an obvious choice for MSPs to check-out at no cost at all!

#5 CompTIA Community – UK & Ireland Meeting

March 5th 2024 is the date, and Manchester, UK is the location for the next CompTIA UK & Ireland community Meeting.

The event is a full day of content and educational sessions designed to help you grow and improve your MSP business.

Highly recommended!

Tubbservatory Round-Up #26: February – Week 3

 

#1 How Hackers Are “Blending In” to Evade Detection

We kick off this week with a short video on How Hackers Are “Blending In” to Evade Detection.

Threat actors have refined the art of deception. In this video, Matt Kiely, Principal Security Researcher at Huntress, discusses how attackers use living off the land binaries (LOLBins) as active camouflage in intrusions, why they abuse built-in tools like PowerShell and WMI, and shares other interesting findings from Huntress’ SMB Threat Report.

#2 You can Delegate like a Pro Using Loom and ChatGPT

Standard Operating Procedures, or SOPs, are a big part of Managed Service Providers daily lives, but creating them can be a chore.

But did you know you can use ChatGPT to create SOP’s for you?

In this LinkedIn post, AI-expert Jodie Cook explains how you can use the Loom screen recorder and ChatGPT to produce documentation for essential processes in minutes, not hours.

Thanks, Jodie!

#3 Get Your Free MSP Marketing Magazine Mailed to You Today

Have you checked out the MSP Marketing Magazine from Paul Green?

It’s a free magazine full of quick and powerful ideas to improve your MSP marketing.

Both printed and digital copies are available, and did I mention it is free?!

#4 A Five-Step AI Strategy for SMB IT Professionals

What does AI mean for MSPs in a practical sense?

In his latest article, MSP legend Karl Palachuk shares his thoughts with A Five-Step AI Strategy for SMB IT Professionals.

#5 Brigantia Insider Threat Roadshow

And finally, a heads-up that the Brigantia Insider Threat Roadshow hits the UK in February.

With presentations and discussions on the topic of Cybersecurity, last year’s roadshow received great feedback from attendees.

The roadshows take place in London, Birmingham and York on the 21st, 22nd and 23rd February, and registration is now open.

Tubbservatory Round-Up #26: February – Week 4

 

#1 Help MSPs Find Solutions to Their ‘People’ Challenges

Recruiting and retaining top quality staff is a huge challenge for Managed Service Providers, so this newcomer to the UK’s MSP scene should be a welcome addition.

Humnize helps MSPs find solutions to their ‘people’ challenges by empowering MSPs to build, develop, and retain a highly skilled workforce.

Humnize services are focused on identifying and filling skills gaps, and providing tailored HR services that foster higher levels of employee engagement and job satisfaction.

#2 Increase the Range of Products You Offer

And talking of people, if your MSP has ever felt the pain of being landed with a big project that disrupts your service delivery, then this solution may help.

When you need help with resources or specialised skills for projects, then MSP specialists Inbay and Uptime are offering white-labelled project services for everything from Office 365 migrations to virtualisation projects.

#3 Magically Create Stunning Onboarding Docs with AI

A cool tool that caught my eye recently is Guidde, which allows you to magically create stunning video documentation.

Simply click a browser extension to capture your workflow, stop when you’re done, and Guidde’s AI creates a step-by-step description of your workflow.

This could be powerful for MSPs creating Standard Operating Procedures.

#4 The SSO Wall of Shame

From the awesome to the appalling.

We all know that single sign-on, or SSO, helps organisations manage user accounts across dozens of vendors, reducing cybersecurity worries — so why do so many SaaS vendors charge extra for SSO?

Well, Rob Chahin wants this to change and has created the SSO Wall of Shame.

C’mon now SaaS vendors — do better!

#5 Stand Strong in the Face of Cyber Threats

And finally, the Cloud & Cybersecurity Expo comes to Excel in London on 6th-7th March 2024.

Thousands of Cybersecurity professionals and MSPs are expected to attend, including Mostyn Thomas and the cybersecurity team from Pax8.

I’ll be there too, so if you’re headed to London, let me know in the comments so we can say hello!

Links to the Resources Mentioned in this Round-Up

From Week 1Get Your Cloud Business in Shape for 2024When You Should Always Keep a Banana to HandFor MSPs, It’s Time to Go ProCES 2024 – New Tech That You Can Actually Buy!Webinar: The New Normal: AI-Powered Novel Email ThreatsMentioned in Week 2The Next Generation Cyber DefenceLet’s begin the New Year with a Special Gift for the SuperOps Community!Blog Roll Update for 2024Enhance your Microsoft 365 Security with Overe’s Free Assessment ToolCompTIA Community – UK & Ireland MeetingWeek 3How Hackers Are “Blending In” to Evade DetectionYou Can Delegate Like a Pro Using Loom and ChatGPTGet Your Free MSP Marketing Magazine Mailed to You TodayA Five-Step AI Strategy for SMB IT ProfessionalsBrigantia Insider Threat RoadshowWeek 4Help MSPs Find Solutions to Their ‘People’ ChallengesIncrease the Range of Products You OfferMagically Create Stunning Onboarding Docs with AIThe SSO Wall of ShameStand Strong in the Face of Cyber Threats

How You Can Help

Wrapping up Tubbservatory Round-Up #26 as we roll into March!

Got something cool to share? Whether it’s an awesome tool or a resource that’s caught your eye, spill the beans in the comments, and let’s keep the easy-going knowledge exchange flowing. Your thoughts mean a lot!

You Might Also be Interested inGuardz: Unified Security Controls Built for MSPs Who Manage Small BusinessesTubbTalk 145: The Tech Nerd’s Ultimate Guide To IT Career SuccessChampioning the Cybersecurity Right of Boom and the MSP Revolution

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