Matt Watkinson

Matt Watkinson’s Followers (10)

member photo
member photo
member photo
member photo
member photo
member photo
member photo
member photo
member photo
member photo

Matt Watkinson



Average rating: 4.09 · 369 ratings · 41 reviews · 8 distinct worksSimilar authors
The Grid: The Decision-maki...

4.09 avg rating — 247 ratings7 editions
Rate this book
Clear rating
The Ten Principles Behind G...

4.07 avg rating — 107 ratings — published 2012 — 5 editions
Rate this book
Clear rating
A Grelha

3.88 avg rating — 8 ratings
Rate this book
Clear rating
The Grid (Gestión del conoc...

4.75 avg rating — 4 ratings
Rate this book
Clear rating
Hea kliendikogemuse kümme p...

it was amazing 5.00 avg rating — 2 ratings
Rate this book
Clear rating
The Grid The Decision-Makin...

by
really liked it 4.00 avg rating — 1 rating
Rate this book
Clear rating
Creating Luck: How Successf...

by
0.00 avg rating — 0 ratings
Rate this book
Clear rating
Creating Luck: How Successf...

by
0.00 avg rating — 0 ratings2 editions
Rate this book
Clear rating
More books by Matt Watkinson…
Quotes by Matt Watkinson  (?)
Quotes are added by the Goodreads community and are not verified by Goodreads. (Learn more)

“A business is like a boat floating on the ocean, with currents moving it one way and the wind blowing it another.”
Matt Watkinson, The Grid: The Decision-making Tool for Every Business

“When Sony was introducing the boom box, the company gathered a group of potential customers and held a focus group on what colour the new product should be: black or yellow. After some discussion among the group of likely buyers, everyone agreed that consumers would better respond to yellow. After the session, the facilitator thanked the group, and then mentioned that, as a bonus, they were welcome to take a free boom box on the way out. There were two piles of boom boxes: yellow and black. Every person took a black boom box.’5 Clearly what people say isn’t always a true reflection of what they think, so we need a way of getting into these shadowy issues and seeing how they affect the customer’s goals.”
Matt Watkinson, The Ten Principles Behind Great Customer Experiences

“When decision-makers look at each part of a business in isolation they usually aren’t aware of how individual decisions can add up to unintended and undesirable outcomes.”
Matt Watkinson, The Grid: The Decision-making Tool for Every Business



Is this you? Let us know. If not, help out and invite Matt to Goodreads.