Martin Cid's Blog: Martin Cid Magazine, page 1058

HBO News. VICE: June 17 show

Show #52 (season 4, edition 16)

Debut: FRIDAY, JUNE 17 (11:00-11:30 p.m. ET/PT)

Other HBO playdates: June 17 (12:30 a.m.), 18 (2:35 a.m.), 20 (3:35 a.m.), 21 (4:15 p.m.) and 22 (6:30 p.m.)

HBO2 playdates: June 19 (6:00 p.m.) and 22 (1:30 a.m.)

The show is also available on HBO NOW, HBO GO and HBO On Demand.

“Die Trying”: The 2014 Ice Bucket Challenge raised millions of dollars for ALS, a fatal neurodegenerative disease. But while the social media wave gave new life to ALS research, there is still no viable treatment and access to experimental drugs is limited. Battling ALS herself, VICE editor Angelina Fanous meets with patients and top researchers across the U.S. to find out what’s being done to tackle this devastating disease and explore the regulatory hurdles faced by ALS patients and drugmakers.

 

VICE is executive produced by Shane Smith, Eddy Moretti and Bill Maher; co-executive producers, Tim Clancy and Jonah Kaplan; consulting producer, Fareed Zakaria; host, Shane Smith.

Celluence® cellulite creams refresh heavy legs this summer with the aid of 40 natural actives

Celluence® Leg/Cellulite Creams

The Celluence® cellulite creams offer instant refreshment for tired, heavy legs this summer with an impressive line up of forty natural actives, specific to leg wellness and cellulite.

The Celluence® creams are unique in that, they contain not one or two, but forty natural actives in high concentrations – in contrast to any other cellulite cream. These actives are very well researched for their action on all seven aspects of cellulite: circulation, superficial fat accumulation, skin laxity, fibrosis, glycation, oxidative damage and low grade inflammation.

As most of the factors that cause cellulite also affect the well-being of the thighs and lower legs, application of the creams also provides instant refreshment for legs suffering from water retention, poor circulation, heaviness, tiredness and “restless legs”.

The Celluence® creams contain an impressive collection of all the widely researched natural actives, comprising caffeine, curcumin, forskolin, escin, pine bark extract, vitamin C, gotu kola/centella asiatica, butcher’s broom extract, hesperidin, carnosine, rutin, hydroxyproline and 28 more actives.

The creams are especially useful in the heat of the summer, after a long day standing up or sitting in the office or for long haul flights. The mint, lemon and mandarin essential oils contained in the cream are said to offer a soothing feeling of freshness, lightness and wellness within minutes, as customer testimoniesdescribe:

– ”I apply this every morning after my shower to my thighs and buttocks. After a few minutes it starts to tingle and you feel the ingredients work.”

– “It makes your legs feel alive and far lighter than they have done all day. While the swelling may not all have gone completely away, any pain that was in the legs has certainly calmed and the legs feel rested and refreshed. The Phase One and Two creams give a wonderfully light, mobile and and energetic feeling to tired legs.”

– “You feel the cream working immediately as it creates a tingling sensation on your skin and beneath your skin. I feel it penetrating my skin targeting my unwanted fat.”

– “I decided to invest in both creams (Phase One and Phase Two) and it is the best decision I have made, not only for the toning up of the ripples and dimples but also for the improved circulation and feeling of well-being in my legs in general.”

– “Upon application, the creams leave a nice, lasting refreshing sensation (a feel that “it’s working”) and get absorbed quickly. After 2-3 months my skin looked better, it was more firm and toned. I think these creams are among the best cellulite creams you can get and good value for money considering the high number of active ingredients they contain. I would definitely recommend them!”

The Celluence® creams were formulated by Georgios Tzenichristos, cellulite expert and director ofLipoTherapeia, London’s only aesthetic practice dedicated to cellulite and skin tightening. “Formulating the Celluence® creams was an enormous project, as we set to the task of poring over 400 different actives that could be used for cellulite and overall leg wellness. Out of those 400 actives we shortlisted 160 of them to test in the lab, arriving at the eclectic mix of 40 natural actives that are used in our creams”.

Georgios goes on to add that: “We do not claim to eliminate cellulite or to “cure” anything, including leg heaviness, but we are proud to offer the most comprehensive and concentrated anti-cellulite / leg creams on the market today. There are literally hundreds of studies on those actives – and the results of using the creams speak for themselves, both in terms of cellulite and leg wellness: we have great customer satisfaction, a high repeat order rate, almost zero return rate for our creams, and plenty of positive testimonies.”

The Celluence® creams are used twice a day, morning and night. They are fully absorbed within five minutes and they offer an invigorating feeling of freshness and “feel good” factor upon application. Repeated application over a period of 1-3 months will offer the best results for cellulite, in combination, of course, with a healthy diet and exercise regime.

As the Celluence® creams are very concentrated, comprising a long expensive list of actives, they are only offered direct from LipoTherapeia, so customers pay for natural actives, instead of retail markups and distribution costs. The creams cost GBP95 each or GBP135 for both, and they can be ordered for tracked worldwide delivery at lipotherapeia.com/store.

Game of Thrones: June 19 and 26 episodes

Kit Harington as Jon Snow in Game of Thrones

Episode #59 (season 6, episode 9): “Battle of the Bastards”

Debut: SUNDAY, JUNE 19 (9:00-10:00 p.m. ET/PT)

Other HBO playdates: June 19 (11:35 p.m., 2:00 a.m.), 20 (12:10 a.m.), 21 (9:00 p.m., 3:25 a.m.), 23 (11:00 p.m.), 24 (9:00 p.m.) and 25 (12:35 a.m.), and July 1 (7:45 p.m.)

HBO2 playdates: June 20 (8:30 p.m.), 24 (1:15 a.m.), 25 (5:45 p.m.) and 26 (8:00 p.m.), and July 3 (7:00 p.m.)

Written by David Benioff & D. B. Weiss; directed by Miguel Sapochnik.

 

            Episode #60 (season 6, episode 10): “The Winds of Winter” (season finale)

Debut: SUNDAY, JUNE 26 (9:00-10:10 p.m.)

Other HBO playdates: June 26 (11:45 p.m., 2:30 a.m.), 27 (11:10 p.m.), 28 (9:00 p.m., 3:40 a.m.) and 30 (12:45 a.m.), and July 1 (8:45 p.m.) and 2 (11:45 p.m.)

HBO2 playdates: June 27 (8:30 p.m.) and July 3 (8:00 p.m.)

Written by David Benioff & D. B. Weiss; directed by Miguel Sapochnik.

 

The show is also available on HBO NOW, HBO GO and HBO On Demand.

The executive producers of GAME OF THRONES are David Benioff, D.B. Weiss, Carolyn Strauss, Frank Doelger and Bernadette Caulfield; co-executive producers, Guymon Casady, Vince Gerardis and George R.R. Martin; supervising producer, Bryan Cogman; producers, Chris Newman, Greg Spence and Lisa McAtackney.

 

NHS Scotland to reduce reporting time from hours to seconds with Advanced’s business analytics application

Leading software provider, Advanced has been selected by NHS Scotland to implement a powerful business analytics application in partnership with IBM.

The application will be rolled out across NHS Scotland’s 22 health boards and will make significant reductions in financial reporting times with reports running in a fraction of the time compared to the previous solution, providing major time savings to the organisation.

The four year contract is worth £360,000 and will see the software provider delivering the IBM application, which is due to go live in August 2016.

NHS Scotland employs 160,000 people and has been using Advanced’s financial management system, eFinancials to manage its general ledger, accounts payable, accounts receivable and procurement/stock activities across all 22 boards for the past three years. A number of the individual boards have been using the system since its launch in the 1990s.

Building on their successful partnership with Advanced, the organisation sought advice around business analytics processes in order to enhance speed of reporting and efficiencies. Advanced devised a solution using IBM’s PureData technology that would provide analysts and accountants with access to real-time data without affecting the live operational database.

The new application acts as a gateway between eFinancials, which has around 1,500 regular users, and business intelligence solution Business Objects which is used to run the reports. Reporting requirements are now diverted to a mirror copy of the database.

Colin White, National Finance Systems Manager, NHS Scotland, says, “With our database size constantly growing, we needed a quicker and more efficient reporting solution. We explored various ways of doing this such as designing a datamart that only contained the data needed for reporting, but this would not provide access to real time data.

“We also looked at pointing our reports at a mirror image (Disaster Recovery) database which would at least divert the reporting away from our operational database but this would not provide the necessary level of improved performance that we were looking for. It wasn’t until we approached Advanced that we identified a solution to this issue.

“We have been rigorously testing the new approach using Advanced’s business analytics application and we found that we could generate reports, using any parameters we wanted, significantly quicker – with some reports generating results in seconds rather than hours. Not only that, but the data is being replicated in real-time so it is fully up-to-date, with data retrieval time improvements of around 50 to 500 times faster.”

eFinancials is used to manage the organisation’s finances with a number of national systems interfacing into eFinancials including the NHS’ procurement system PECOS, NHS Stock Management System (Red Prairie) and the National ePayroll System as well as a number of other local systems including pharmacy systems and local payment/receipting systems.

NHS Scotland has also previously implemented document management technology (powered by V1) to streamline its document handling processes including the use of V1 Capture within the accounts payable department. This technology integrates into eFinancials and electronically processes and archives around 5 million documents every year.

Colin White adds, “Like everyone in the NHS we have efficiency targets to achieve every year, and this new technology will address a key area where major savings can be made. By speeding up report production and improving access to real-time data, staff will spend less time on report running and more time on analysing the information produced.

“With data readily available at our fingertips, we will be able to use that information for more informed analysis, enabling us to drive performance across the entire organisation.”

Every B2B Event Professional’s Dream…

UpD8r 3.0 and Salesforce Integration

Increase Event ROI by Tracking Leads and Event Activity Directly in Salesforce with UpD8r 3.0

London, UK, June 10, 2016 – London based, event technology experts Excelerated Apps have announced the release of their latest integration with Salesforce. As an added extension to their well-established existing platform, the Salesforce integration functionality enables event professionals to track each attendee’s event activity directly in Salesforce.

The integration, is a “two click” process and provides your sales team with real-time insights into what attendees are doing at your event. This process captures the relevant data to create highly personalised and timely follow-ups.

It’s no longer necessary to sift through spreadsheets and business cards trying to remember which opportunity came from which event. Using this technology, leads can be recorded with a simple tap of a RFID badge, while allowing the power of Salesforce to do what it does best.

Commenting on the release, managing director Richard Smith said: “Creating a B2B focused solution has always been part of our vision. Giving event professionals the ability to feed event data directly to their sales team, all in real time – is very exciting. We can’t wait to see how customers utilize it!”

We will be discussing and demonstrating the integration in more detail in our live webinar: Register Here.

For more information or to book a free demo visit our new website here or call us on +44 (0) 333 444 1310 – We’re always happy to help!

 

Announcing The Advanced New Peugeot 3008 SUV

The new PEUGEOT 3008 SUV

The new PEUGEOT 3008 SUV is the most advanced vehicle offered by the Brand to date

• It is the first model to feature the latest generation of PEUGEOT i-Cockpit® with Amplify

• New models offer more interior space with compact exterior dimensions and class leading technology and safety features being lighter, more agile and fuel efficient than the outgoing model

• Paris Motor Show public debut in September, with UK orders from November for January deliveries

PEUGEOT is today announcing the new PEUGEOT 3008 SUV, its most advanced compact SUV. It brings new technology and a unique driving experience to the popular C-segment SUV market and will be revealed later this year at the Paris Motor Show in September.

Greater interior, passenger and luggage space

At just 4450mm in length, the new PEUGEOT 3008 SUV is one of the most compact models in its segment, offering greater passenger and luggage space over the outgoing model. With a longer wheelbase and an overall length which is just 80mm longer than the current model, interior space has greatly improved, most notably for rear occupants who now have an additional 24mm legroom, 4mm elbow room and 36mm headroom. Front elbow space has also increased by 17mm despite the width of the new model being identical to the outgoing version at 1840mm, and height being 19mm lower at 1620mm.

Luggage space has also improved in the new 3008 SUV. With a luggage capacity of 520L (under the luggage cover), this is almost 90L bigger than the previous generation. Like the previous version, owners can remove the luggage cover and fold the second row of seats flat; this results in a total luggage capacity of 1580 litres, one of the largest and most versatile load capacities in the segment.

Reduced weight, improved driving experiences

Despite the improvements in passenger and luggage capacities, the new model is, on average, 100kg lighter than the previous generation versions. This has been achieved though intelligent design and use of materials to provide improved efficiency, better fuel economy, increased performance, a more dynamic driving experience and class leading safety. Very High Strength Steel (VHSS) and Ultra High Strength Steel (UHSS) have been used in the vehicles construction, with a thermoplastic boot floor and tailgate and aluminium wings, front suspension arms and rear seat frames. More refined engines also allow for a reduction in sound-deadening materials.

To ensure owners and drivers can enjoy and exploit the full potential of their new 3008, the new model comes with the latest generation PEUGEOT i-Cockpit® which includes advanced sensory engagement for both driver and passengers.

Introducing the new PEUGEOT i-Cockpit® with Amplify

The evolution of the PEUGEOT i-Cockpit® goes further as it features sensory buttons. Thus, and by simply pressing a dedicated key – next to the toggle buttons there is the opportunity to further enhance the driving experience: with i-Cockpit® Amplify. In this way, all the senses are immediately aroused:

– Sight – by varying the intensity of ambient lighting and the colour screens

– Hearing – via the musical ambiance settings

– Touch – via the multi-point massage embedded in the seats (with up to five programmes)

– Smell – via the aroma from the fragrance diffuser

In addition, like in the PEUGEOT 308, sight, touch and hearing benefit from the supplementary characteristics of the Driver Sport Pack.

Two environment ambiances are offered from launch: an atmospheric ‘Boost’ focused on an energised driving experience and a ‘Relax’ mood for a more relaxed driving environment. These two modes are completely selective and can transcend the pleasure of the driver and passengers to make the experience unique and unforgettable.

With Amplify, occupants are treated to three exclusive fragrances from internationally renowned perfumer, Scentys and Antoine Lie. This includes ‘Cosmic Leather’, a vibrant and sensory fragrance, ‘Aerodrive’, a lively and stimulating fragrance, and ‘Harmony Wood’, an authentic and relaxing fragrance. Fragrance diffusion is adjustable, with three levels of intensity.

Intelligent design to architectural service performance

The folding bench seat has a 2/3 – 1/3 ‘Magic Flat’ capability to optimise loading with a flat floor. The very original adaptable moving boot floor, initiated on the original 3008, has been evolved with two positions to allow the optimisation of boot space and removable side-panels that can be affixed to the side boot trim. For the carrying of long objects, the front passenger seat can be folded to allow a smaller width item of 3 metres to be carried (like skis) on all versions … This clever functionality can be further completed with a hands-free opening tailgate, allowing a simple gesture of the foot under the rear bumper to open or to close the motorised tailgate. In short, the ingenuity of the new PEUGEOT 3008 SUV allows many configurations.

Always-on connectivity

The new PEUGEOT 3008 SUV responds to the driver’s need to stay connected while driving and the driver can navigate with confidence, due to facilities like MirrorScreen, induction Smartphone recharging (for equipment compatible with the Qi standard) and 3D connected navigation.

The 3D navigation stretches realism even further by displaying images of buildings and monuments, while taking into account the contours of the terrain. With a simple touch of a control knob on the steering wheel, it can be transferred from the touch-screen to the digital instrument unit for easier viewing. With TomTom® Traffic its connectivity gives real-time visibility of events essential to the journey and access to various other information: local weather, car-parks, service stations, etc. There is also an option to subscribe to TomTom® to receive reliable information on permanent danger areas and temporary risk areas reported by the Community.

With the Mirror Screen function, a Smartphone screen can be reproduced on the touch-screen to make best use of its applications. It is compatible with MirrorLink protocols (Android smartphones), Android Auto and Apple CarplayTM (iPhone 5 onwards). And with a simple touch of a button on the steering wheel, there is a remote voice recognition function through the smartphone (Android S-Voice and Apple Siri). Without taking the eyes off the road, and in complete safety, new possibilities are opened up to the driver: make calls, choose music, read and send text messages, get route information, in other words, permanent connectivity while in operation.

The PEUGEOT Connect pack, even greater possibilities are opened up in three areas: navigation, safety (Peugeot Connect SOS & Assistance) and maintenance (PEUGEOT Connect pack teleservices).

An automotive first

For the first time in history, technology from French acoustics specialist FOCAL® will be factory fitted to a production model. Recognised worldwide for its patented innovations and unique sonic sound, the 10 speaker system with exclusive FOCAL® technology will bring a pure and defined sound to occupants.

Included are mid-range woofers with Polyglass technology for balanced and clear sound and TNF tweeters with inverted aluminium dome technology for optimal sound output and clear high-pitched notes. A 200mm Power FlowerTM subwoofer features triple coil technology for clear and dynamic reproduction of low frequencies while an active 12-channel amplifier delivers 515 watts of rich sounds, fine high frequencies and genuinely powerful bass notes.

Mobility extended: with great innovation …

In a context where access to city centres is increasingly constrained, PEUGEOT is positioned as a provider of innovative solutions for mobility issues today. It is still the only brand developing vehicles with two, three or four wheels and for the launch of the new PEUGEOT 3008 SUV can offer its customers a new range of individual mobility solutions:

– A folding scooter with electric assist (e-Kick) by MICRO

– A folding bike with electric assistance (e-Bike) by PEUGEOT

This unique offering is designed for customers seeking additional mobility solutions to and from their vehicle to help them easily make the latter stages of their journeys to their final destination. The daily life of a city dweller is transformed with the potential for much less stress, and possibly a bit of fun too.

Moreover, to ensure perfect integration into the boot and immediate availability, ‘dockstations’ hold the e-Kick or e-Bike in place in the boot and recharge the batteries while the vehicle is running.

A safer and more capable SUV

Technology has done more than just improve the driver and passenger experience and enjoyment; it has also improved safety with the next generation of safety systems and state-of-the-art driver aids.

Available on the new 3008 is Active Safety Brake and Distance Alert, a distance alert function (risk of collision warning) with automatic emergency braking (to avoid a collision or to limit the severity by reducing vehicle speed) and Active Involuntary Crossing Line, a lane departure alert for safer driving with visual and audible warnings and active vehicle control.

The new model also has the Driver Alert Warning function; with constant analysis of vehicle trajectory against road markings, it can then trigger several levels of audible and visual alerts and remind drivers to take a break after two hours of continuous driving and at a speed greater than 65km/h (40mph).

Additional to this are safety features such as Automatic High Beam Assistance, to automatically switch between high beam and low beam depending on the lighting conditions and oncoming traffic, Speed Sign Detection and Recommendation, standard on all trim levels, Adaptive Cruise Control with Stop function, Active Blind Spot Monitoring System and Park Assist, which allows the vehicle to park itself with minimum input from the driver. Finally, Visiopark 1 & 2, with Visiopark 1 including a 180° view camera on the tailgate and Visiopark 2 adding the same camera to the front bumper for a complete 360° exterior vehicle view on the interior touch screen.

Designed to perform

The new 3008’s aerodynamic design has been optimised to deliver class leading efficiency, with an excellent CdA from 0.76dm2. Ultra Low Rolling Resistance (ULRR) tyres are also fitted as standard to all 3008s opted with 17” and 18” or even the larger 19’’ (205 55 R19) wheels, further enhancing the efficiency of the new PEUGEOT 3008 SUV.

A full range of performance engines

The new PEUGEOT 3008 SUV comes with a range of fuel efficient Euro6.1 petrol and diesel engines.

Four petrol models are available, including the 1.2L PureTech 130 Stop&Start (S&S) with CO2 emission of just 115g/km:

• 1.2L PureTech 130 S&S 6-speed manual (6SMT)

• 1.2L PureTech 130 S&S 6-speed manual (6SMT) optimised low fuel consumption models

• 1.2L PureTech 130 S&S 6-speed Automatic (EAT6)

• 1.6L THP 165 S&S 6-speed Automatic (EAT6)

Customers also have a choice of five diesel engine options, with BlueHDi technology capable of reducing emissions to just 100g/km:

• 1.6L BlueHDi 100 S&S 5-speed Manual (BVM5)

• 1.6L BlueHDi 120 S&S 6-speed Manual (BVM6 – for normal and low consumption versions)

• 1.6L BlueHDi 120 S&S 6-speed Automatic (EAT6)

• 2.0L BlueHDi 150 S&S 6-speed Manual (BVM6)

• 2.0L BlueHDi 180 S&S 6-speed Automatic (EAT6)

Arriving in the UK for January

The new PEUGEOT 3008 SUV will be officially revealed at the Paris Motor Show 2016 in September where pricing and specifications will be announced. The new PEUGEOT 3008 SUV will be available to order in the UK from November with first deliveries due in January 2017.

Kitty McCormick Crowned Future Leader at Women in the City Future Leaders Symposium & Award Ceremony

Kitty McCormick, Future Leader

(London, UK) Friday, 10th June 2016 – Kitty McCormick, Director, Lending & Capital Management at Coutts, received formal recognition of her leadership talent last night when she scooped this year’s Women in the City Future Leaders Award, sponsored by ICAEW and HSBC. Emma Codd, Managing Partner Talent, Deloitte LLP and the 2015 Women in the City Woman of Achievement Award Winner was on hand to present the winning trophy and prize, in front of a full-house, at Farmers & Fletchers Hall, London EC1A 7LD.

On receiving her trophy and personal development prize – a complimentary place on ICAEW’s Women in Leadership Programme – Kitty McCormick said; “It is an incredible honour to be selected as the winner of the Future Leaders Award.  I am passionate about paying forward the support and wisdom I have benefitted from and relish the chance to do so alongside Women in the City.  I am hugely excited about this opportunity, as a female role model, to demonstrate that it is the things and experiences which make us who we are, that enable us to be successful.

The Future Leaders Award formally recognises women who demonstrate leadership qualities and is an important part of the process of raising the profile of women who are making a contribution beyond their functional, technical or specialist area. Kitty McCormick was selected from a shortlist of twelve outstanding candidates, and the Award Ceremony followed an evening Symposium on the theme of ‘The Resilient Leader’.

Gwen Rhys, CEO of Networking Culture Ltd and founder of Women in the City, added; “We’ve had a record number of nominations and applications this year, with applications rising by 45% since 2015. The impact of this, plus the high calibre of candidates, has resulted in an intense judging process with a shortlist of 12 going through to the final round of judging. Each year our winner is someone who stands out from the crowd. Kitty is no exception. She was a polished, professional and well prepared candidate from application form to final interview.”

The five finalists, selected from the shortlist of twelve candidates for the Women in the City Future Leaders Award 2015 are;-

Winner – Kitty McCormick, Director Lending & Capital Management, Coutts

Finalist – Lauren Garey, Private Banker, J.P. Morgan

Finalist – Alison Hemsworth, National Assistant Head of Primary Care Policy (Pharmacy and Dispensing Doctors) at NHS England

Finalist – Dara Kirton, Manager, Consulting, PwC

Finalist – Tracey Waind, Head of Global Commercial Finance, Kuoni, GTA

Launched in 2003, Women in the City runs an established awards programme plus a popular annual celebration lunch. WIC attracts sponsorship from major corporates and its Awards Programme has the backing of the UK’s major professional bodies

GWR and Plymouth’s Gaia Spa to offer free on board massages to mark Global Wellness Day

On-board head massage

In celebration of Global Wellness Day, Great Western Railway and Gaia Spa will provide complimentary on-board spa treatments between London Paddington and Plymouth on Saturday 11 June.

GWR, committed to putting its passenger’s first and improving the on-board experience, has teamed up a South West’s spa, to provide an unforgettably relaxing journey experience.

Passengers will be able to indulge their senses with a free 15-minute head, hand, or arm massage, as the train travels at speeds of up to 125 mph.

GWR Head of Communications Dan Panes said:

“We care about our passengers and to improving every aspect of our passengers’ experience; and what better way to relax than to begin a weekend away with a massage, as our trains take you to your destination.”

Global Wellness Day is an international day dedicated to raising awareness of the importance of living well.

Therapists from Gaia Spa, the South West’s destination spa to open at Plymouth’s Boringdon Hall in July, will provide the massages.

Diane Nettleton, Gaia Spa Director, says:

“Gaia Spa has the philosophy of ‘Your Wellness, Naturally’ and, as the largest new build spa opening in the UK in 2016, we want to promote wellness for all. Taking time to stop and relax is so important and what better time to highlight the importance of wellness than on this international day.”

Massages are open to all ticket holders, and therapists will walk through the train offering their services. The head, hand, or arm massage facility will be available on the following services: 10.44 Plymouth to London Paddington, and 14.06 London Paddington to Plymouth.

Social Media

Gaia Spa and GWR can be found @GaiaBoringdon and @GWRHelp

The official hashtag for Global Wellness Day is #GlobalWellnessDay and @wellness_day

Seeing your customer makes you better at your job

Chia-Jung Tsay, UCL School of Management

Seeing your customer makes you better at your job

The mere sight of a customer motivates you to do your job better, new research from UCL School of Management finds.

Assistant Professor Chia-Jung Tsay found that visual transparency between customers and providers improved service and performance, creating value for both.

She studied the food industry, with Ryan Buell and Tami Kim from Harvard Business School, and found that when chefs and their patrons can see each other, not only did the food quality receive higher ratings, service also improved.

The research suggests that seeing customers makes employees feel more appreciated, more satisfied with their jobs, and more willing to exert effort.

At the same time, seeing the workers allowed customers to perceive greater effort, and they became more appreciative of the employees and valued the service more.

“In many industries, effort is hidden from customers,” say the researchers. “But feelings about an office job that’s separate from the customer, for example, could change if suddenly the beneficiary of that work is visible.

“It’s being appreciated that makes people feel that their work is meaningful and what they do matters.”

The researchers suggest subtle alternations to create visual transparency between consumers and producers. By opening up the work environment, organisations can give processes meaning for customers and employees alike, promoting gains through improved customer satisfaction and loyalty, decreasing employee turnover, and increasing employees’ accountability to the customer.

Game of Thrones: June 12 episode

 

Episode #58 (season 6, episode 8): “No One”

Debut: SUNDAY, JUNE 12 (9:00-10:00 p.m. ET/PT)

Other HBO playdates: June 12 (11:35 p.m., 2:00 a.m.), 13 (12:30 a.m.), 14 (9:00 p.m., 1:50 a.m.), 16 (11:00 p.m.), 17 (9:00 p.m.), 18 (12:10 a.m.) and 24 (8:00 p.m.)     HBO2 playdates: June 13 (8:30 p.m.), 17 (1:00 a.m.), 18 (4:00 p.m.), 19 (8:00 p.m.) and 26 (7:00 p.m.)

While Jaime (Nikolaj Coster-Waldau) weighs his options, Cersei (Lena Headey) answers a request. Tyrion’s (Peter Dinklage) plans bear fruit. Arya (Maisie Williams) faces a new test.

Written by David Benioff & D. B. Weiss; directed by Mark Mylod.

 

The executive producers of GAME OF THRONES are David Benioff, D.B. Weiss, Carolyn Strauss, Frank Doelger and Bernadette Caulfield; co-executive producers, Guymon Casady, Vince Gerardis and George R.R. Martin; supervising producer, Bryan Cogman; producers, Chris Newman, Greg Spence and Lisa McAtackney.