Eric Mosley's Blog: The Globoforce Blog, page 9

5 Ways to Create a Work Experience that Mirrors Your Best Customer Experience

(Listen to our interview with Jeanne Meister in the episode of WorkHuman Radio, embedded at the top of this post.)

Job candidates and employees expect their workplace experience to resemble their experience with Amazon, Apple, or Netflix. And they have the power to provide instant feedback on their workplace experience, a growing phenomenon I call the “yelpification” of the workplace, where former, current, and prospective employees rate a company’s culture and management just as they rate a...

Why Even the Best Companies Fail at Inclusion

Recently, I had the opportunity to attend the WorkHuman regional forum at deCordova Sculpture Park and Museum in Lincoln, Mass. I particularly enjoyed the session delivered by Great Place to Work®’s Sarah Lewis-Kulin, vice president certification production. She presented some fascinating data behind the Fortune 100 Best Companies to Work For list, which shows even in the best company cultures, disparities can exist in employees’ experience at work based on gender, ethnicity, age, and hourly...

Faith, Trust, and Pixie Dust at Total Rewards

Is it possible to boil down everything we know about building culture into a few key ingredients?

Possibly. One of my favorite quotes from WorldatWork’s Total Rewards conference this week in Washington, D.C., came from Colleen Burgess, director of compensation and performance at Qlik. Speaking on a panel with three other Globoforce customers titled, “Slicing Up the Total Rewards Pie to Deliver Stronger ROI,” Burgess told the audience that the key to building a great culture comes down to, “F...

4 Myths About Rebooting Performance Management

(Don’t forget to listen to our interview with Tamra Chandler in the WorkHuman Radio podcast embedded at the top of this post.)

One busy Friday, I met with a West Coast client in the morning and returned to my office to take a call from one of my East Coast clients in the afternoon. In the span of a few scant hours, both of my clients used exactly the same phrase to describe their current performance management programs: “Our performance management program is fine.”

All weekend that phrase was...

Building a Culture of Excellence in Healthcare: Q&A with AtlantiCare’s Roseann Kobialka

Few people have such a diverse and rich background in healthcare as Roseann Kobialka, assistant vice president of organizational development at AtlantiCare, a nationally recognized healthcare organization in New Jersey. Kobialka recently celebrated her 40th work anniversary at AtlantiCare, where she started as a staff nurse in 1976.

I had the pleasure of meeting Kobialka at last month’s WorkHuman regional forum in Philadelphia. She shared how AtlantiCare’s social recognition program is drivi...

My Job Could Have Been Great

It’s easy to remember the bad boss. The person who didn’t give you feedback or coaching. The leader who wouldn’t engage in ongoing conversations or feedback because she was too busy with her own job to stop and spend time recognizing good performance in the trenches.

I’ve had that boss.

Early in my career, I worked as a recruiter in a bustling HR department. I reported to a woman who was super-focused on managing up to our CHRO and didn’t remember to lead and motivate her stable of talented...

Is HR an Art or a Science?

Do we use our left brain or right brain more in HR? Is HR more about squishy, feel good moments or the cold, hard metrics behind the madness?

It’s a little bit of both, according to HR influencer and WorkHuman speaker John Baldino. You may recall he hosted a webinar with us last summer on the Power of Feel Good Recognition Moments. He’s the founder and CEO of Humareso, a provider of consultative human resources services, and he has spoken at various WorkHuman regional forum events this past...

Smiling, and Other Simple Ways to Show You Care

In some ways, it’s amazing that we even need to talk about being civil in the workplace. The three fundamentals of civility that WorkHuman speaker Christine Porath shares with us below were taught to us in kindergarten. But we could all use a refresher on what really matters when it comes to connecting with people at work and establishing the trust needed to get through challenging times.

In part two of our Q&A, Porath also shares tips for giving effective feedback and why peer recognition i...

10 Tips for Modernizing Employee Recognition and Rewards

Learn how to modernize employee recognition and rewards in the new Gartner report.

Are you interested in implementing a centralized recognition and reward program, but not sure where to begin? Do you have questions around which features to look for in a social recognition provider, and how recognition programs play into continuous performance management and crowdsourced feedback?

The new Gartner report, “Recognition and Rewards Software: What You Need to Know,” is a must read if you want to m...

The Toxic Impact of Incivility

Just because civility seems to have disappeared from politics, that doesn’t mean it should be forgotten in the workplace. What does it mean to be civil? How does a lack of civility impact your people and your bottom line? And what role do managers and leaders play in driving true culture change?

We recently chatted with WorkHuman speaker Christine Porath, author and associate professor at the McDonough School of Business at Georgetown University. Her new book, Mastering Civility: A Manifesto...