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Lou Downe
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Why we need service literacy, now
In the winter of 2019, Paris was much like any other large northern European city; messy, imperfect, and cold.
But like every other city, there was a more deliberate force behind some of the mess if you looked closely. Paris was suffering the consequences of early 00s sharing-economy optimism; Its streets jammed with Ubers, snaking around blocks of ghost hotels.
One problem in particular was uppermo
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Good Services: Decoding the Mystery of What Makes a Good Service
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* Note: these are all the books on Goodreads for this author. To add more, click here.
“When you’re making the purpose of your service clear, you’ll need to think about four distinct things – what your service does, why it does that thing, how it works and who it’s for.”
― Good Services: How to Design Services that Work
― Good Services: How to Design Services that Work
“we now exist in a world where we compete on the quality of our services, not the strength of our messages.”
― Good Services: How to Design Services that Work
― Good Services: How to Design Services that Work
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