Seth Godin's Blog, page 318

Clout

The web knows something, but it's not telling us, at least not yet.

The web knows how many followers you have on Twitter, how many friends you have on Facebook, how many people read your blog.

It also knows how often those people retweet, amplify and spread your ideas.

It also knows how many followers your followers have...

So, what if, Google-style, someone took all this data and figured out who has clout. Which of your readers is the one capable of making an idea break through the noise and...

Pay for stuff

As a bootstrapping entrepreneur, my instinct has always been to work before spend. If there was a way to spread the word virally instead of buying ads, I would. If there was a way to change the project so I could do it myself, I would. If I could trade or whittle my way into getting an asset on the come, I would. That's the mantra of the bootstrapper.

It turns out that paying for stuff works too.

Ads that pay for themselves are worth buying. Employees and freelancers that produce more than...

Magic beans, TV and the web

New media isn't the perfect marketing medium, and it won't be until we find the magic beans.

TV had magic beans for forty years. For forty years, anyone, even a complete moron, could make a lot of money using TV ads. Buy enough ads, don't screw up, you're rich.

The hard part was buying enough ads, but once you did that, victory could be declared.

On the web, there are countless marketers just standing around waiting for someone to hand them the magic beans. And that's the problem.

Marketing online t

Who gets to decide what you want?

When George Washington was a teenager, did he really, really, really want a car?

Unlikely.

In order to want something, you probably need to know it exists. But my guess is that it surely helps if you've been marketed to.

One definition of happiness is wanting the things you're likely to get (or, conversely, not wanting the unattainable). One definition of marketing is persuading the world it wants what you have, regardless of whether they can afford it or not.

We don't hesitate to motivate employees

The problem with doing it by heart

The following does not appear in the Star Spangled Banner:

"Babe Ruth through the night..."

When you do something by heart, it bypasses some of the common sense processing we use to navigate our day. Of course Babe Ruth wasn't even a sparkle in Mrs. Ruth's eye during the War of 1812, but if you're singing by heart, you don't think about it.

I walked into a cheap noodle joint in Soho last month and decided I wanted tofu with vegetables. They had a little plate on display (a special, I guess) and I a

Two ways to hire (and a wrong way)

The wrong way first: interview someone for an hour. If you like them, have them interview three or four other people in your organization for an hour each.

You've invested five hours of your team's time, but really you only were looking for approval, because you'd already decided you liked the person enough to work with them for years.

All the evidence we've seen shows that this is a lousy predictor of future performance. And, let's tell the truth... if the first three people love the guy, are you

Spare no expense!

The problem with customer service is not a new one. It's about balancing between serving a lot of people a little, or dropping everything to serve a few people a lot.

Getting a lot of benefit for a lot of people for not so much money isn't particularly difficult. In the chart on the right, for example, (a) represents the cost of good signage at the airport, or clearly written directions on the prescription bottle or a bit of training for your staff. It pays off. Pay a little bit and you help a l

"We don't compare ourselves to other airport restaurants"

Atlanta brags about having the busiest airport in the world. Like most municipal facilities, they don't brag about having the best, the most pleasant, the most engaging or the most remarkable airport in the world.

That's a shame, because airports are great opportunities to create value. Lots of curious, alert people with money to spend and connections to make. Yet the lowest-common-denominator is served, relentlessly. If you like fried meat, plenty to choose from. You'd think that rather than cat

Competing with the singleminded

I was talking with a few executives from one of the biggest technology companies in Europe, and they were explaining how their hands were tied in moving forward on the internet. They were doing the best they could under the circumstances, of course, but there were units in their organization that needed to be protected, prices that needed to be supported, sacred cows that couldn't be touched. After all, they argued, how could they wipe out their current business just to succeed online?

This conve

Add some {brackets}

If you need to get your audacious proposal/clever ad/new project past your boss, go ahead and add some gratuitous brackets here and {there}.

"Hey, what are these weird brackets doing here," she might say.

"Oh, I like them. I think they add drama to the headline."

"Take them out!"

Giving in early makes it easier to keep the important stuff in later.