Seth Godin's Blog, page 288

You can see the determination in his eyes

That's the way a friend described someone she had just met. She was sure (just as I'm sure) that he's going places. Once the determination is in his eyes, the learning will take care of itself.

On the other hand, if I can see the fear in your eyes, then I'm not sure that learning alone will take care of the problem. No one can prove that the path you're on is risk free or guaranteed to work. Searching for more proof is futile. Searching for more determination makes more sense.

Sort of private

The internet is constantly, relentlessly public. Post something and it's there, for everyone, all the time.

Acar has come up with a clever idea, a small idea that makes things just a little protected. Trick.ly is a url shortener with a twist. You can share a URL but hide it behind a question that only insiders can easily answer.

So, for example, you could tweet, "Here's the source for my world-class chili: http://trick.ly/2L5". Anyone can go there, but only people who can figure out the clue...

Good at talking vs. good at doing

This is the chasm of the new marketing.

The marketing department used to be in charge of talking. Ads are talking. Flyers are talking. Billboards are talking. Trade shows are talking.

Now, of course, marketing can't talk so much, because people can't be easily forced to listen.

So the only option is to be in charge of doing. Which means the product, the service, the interaction, the effluent and other detritus left behind when you're done.

If you're in marketing and you're not in charge of the...

Hardly worth the effort

In most fields, there's an awful lot of work put into the last ten percent of quality.

Getting your golf score from 77 to 70 is far more difficult than getting it from 120 to 113 or even from 84 to 77.

Answering the phone on the first ring costs twice as much as letting it go into the queue.

Making pastries the way they do at a fancy restaurant is a lot more work than making brownies at home.

Laying out the design of a page or a flyer so it looks like a pro did it takes about ten times as much...

Who is easily manipulated?

Sometimes (and too often) marketers work to manipulate people. I define manipulation as working to spread an idea or generate an action that is not in a person's long-term best interest. 

The easiest people to manipulate are those that don't demand a lot of information, are open to messages from authority figures and are willing to make decisions on a hunch, particularly if there's a promise of short-term gains.

If you want to focus on the short run and sell something, get a vote or gather a...

The circles (no more strangers)

It's so tempting to seek out more strangers.

More strangers to pitch your business, your candidate, your non-profit, your blog... More strangers means more upside and not so much downside. It means growth.

The problem is that strangers are difficult to convert. And the other problem is that they're expensive to reach. And the hardest problem is that we're running out of strangers.

Consider this hierarchy: Strangers, Friends, Listeners, Customers, Sneezers, Fans and True Fans. One true fan is...

Arrogant

This is a fear and a paradox of doing work that's important.

A fear because so many of us are raised to avoid appearing arrogant. Being called arrogant is a terrible slur, it means that you're not only a failure, but a poser as well.

It's a paradox, though, because the confidence and attitude that goes with bringing a new idea into the world ("hey, listen to this,") is a hair's breadth away, or at least sometimes it feels that way, from being arrogant.

And so we keep our head down. Better, they ...

Who do you work for? (And who works for you?)

I always took the position that my boss (when I had a job) worked for me. My job was to do the thing I was hired to do, and my boss had assets that could help me do the job better. His job, then, was to figure out how best give me access to the people, systems and resources that would allow me to do my job the best possible way.

Of course, that also means that the people I hire are in charge as well. My job isn't to tell them what to do, my job is for them to tell me what to do to allow them t...

Don Quijote didn't ship

 

Society makes heroes out of entrepreneurs and adventurers that tilt at windmills and succeed. Napster slays the music industry! Twitter comes out of nowhere!

The thing about taking on the biggest giants is that most of the time (so often as to be all of the time if you're willing to do some rounding) you fail. You don't just fail at the end, you often fail long before the end.

Yet the dreamers persist. These are usually the garage entrepreneurs, people with little market success behind...

All you need to know...

is that it's possible.

Mike sent me a great story about an ultra-lightweight backpacker:

"Wolf was carrying a super-small pack which weighed 14 pounds including food and water. When asked how he got his pack weight so low, Wolf would reply, 'All you need to know is that it's possible.'"

One of the under-reported stories of the internet is this: it constantly reports on what's possible. Somewhere in the world, someone is doing something that you decided couldn't be done. By calling your bluff...