William

“The intent of application of a work standard is noble: predict costs; establish ceiling on costs. The actual effect is to double the cost of the operation and to stifle pride of workmanship. There are more engineers engaged in construction of work standards, and people counting production, than there are people engaged in actual production.”
― W. Edwards Deming, Out of the Crisis

“Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”
― W. Edwards Deming, What would Deming do?: Nurture great organizations and societies guided by W. Edwards Deming's best quotes

“Show me the incentive and I'll show you the outcome.”
― Charlie Munger

“the acquisition of wisdom is a moral duty.”
― Charles T. Munger, Poor Charlie’s Almanack: The Essential Wit and Wisdom of Charles T. Munger