AI and UX Quotes

“Again, manufacturers do not set out to make products that disappoint—but they exist. Why? Sometimes, the simple answer is that the product creators did not spend enough time on the true need.”
― Gavin Lew, AI and UX: Why Artificial Intelligence Needs User Experience

“Let’s get something straight. No company wants to build a product with a terrible experience.”
― Gavin Lew, AI and UX: Why Artificial Intelligence Needs User Experience