In Defense of Troublemakers Quotes

“Consensus narrows, while dissent opens, the mind. Both affect the quality of our decisions. The take-home message of the research and this book is that there are perils in consensus and there is value in dissent.”
― Charlan Jeanne Nemeth, In Defense of Troublemakers: The Power of Dissent in Life and Business

“Good decision-making, at its heart, is divergent thinking. When we think divergently, we think in multiple directions, seek information and consider facts on all sides of the issue, and think about the cons as well as the pros. Bad decision-making is the reverse. Thinking convergently, we focus more narrowly, usually in one direction. We seek information and consider facts that support an initial preference. We tend not to consider the cons of the position, nor do we look at alternative ways of interpreting the facts.”
― Charlan Jeanne Nemeth, In Defense of Troublemakers: The Power of Dissent in Life and Business

“Consensus, while comforting and harmonious as well as efficient, often leads us to make bad decisions. Dissent, while often annoying, is precisely the challenge that we need to reassess our own views and make better choices. It helps us consider alternatives and generate creative solutions. Dissent is a liberator.

So why do we punish dissent? Most of us believe that we are open to differing views. Some of us believe that we like challenges to our ideas. In practice, however, most of us dislike a person who believes the opposite of a position we hold, and we creatively look for reasons for his “error.” We tend to think of him in negative terms. He is a troublemaker who is wasting time and blocking our goals. We are quite willing to punish him, most often through ridicule or rejection.

We are continually advised “to go along and to get along.” It is powerful advice for most of us who prefer to be “in” rather than “out.” We like being accepted and valued—and we know that if we stand up against the majority, we will be “on the outs.” We thus remain silent. Sometimes we even nod in agreement, not knowing why we are nodding—because we choose not to ask ourselves what we really believe. There is a price for this as well.”
― Charlan Jeanne Nemeth, In Defense of Troublemakers: The Power of Dissent in Life and Business