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Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers

Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone - A Comprehensive Guidebook for Emergency Dispatch (9-1-1) Centers by Ellis Amdur
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