The Front-Line Leader Quotes

“Relationships still matter—in fact, more than ever. As markets become more volatile, it’s even more essential that leaders know firsthand the people who are actually carrying the business forward and the work they are doing every day.”
― Chris Van Gorder, The Front-Line Leader: Building a High-Performance Organization from the Ground Up

“When front-line workers are part of any solution, they own it every bit as much as leaders do. Everyone benefits—the organization, workers and, most of all, customers.”
― Chris Van Gorder, The Front-Line Leader: Building a High-Performance Organization from the Ground Up

“Storytelling is essential to the work of the front-line leader. It allows you to forge emotional connections with people, to capture their attention and communicate ideas, to invigorate and inspire.”
― Chris Van Gorder, The Front-Line Leader: Building a High-Performance Organization from the Ground Up

“Interacting personally with your employees isn’t just about you getting to know them; it’s also about them getting to know you in a transparent way.”
― Chris Van Gorder, The Front-Line Leader: Building a High-Performance Organization from the Ground Up

“Find your own authentic leadership style; your own unique way of listening to, helping and engaging with your front line. Challenge the often formidable psychological distance between basement and boardroom. Your people will thank you, and so will your customers.”
― Chris Van Gorder, The Front-Line Leader: Building a High-Performance Organization from the Ground Up

“Organizations could become far more successful if executives only understood what it is to lead authentically from the ground up, and if they committed themselves… to that approach.”
― Chris Van Gorder, The Front-Line Leader: Building a High-Performance Organization from the Ground Up