The Service Productivity and Quality Challenge > Editions
by Patrick T. Harker First published May 31st 1995
Published
by Kluwer Academic Publishers
Unknown Binding, 0 pages
Published December 25th 2011
by Springer
Softcover reprint of the original 1st ed. 1995, Paperback, 515 pages
Published May 31st 1995
by Springer
1995, Hardcover, 515 pages